Why this job matters
The Service Governance & Insights Advisor 3 assists in efforts focused on service governance across the service organisation, ensuring policies and standards are visible and achieved as well as contributes to efforts to enable the service platform’s ability to innovate.
What You’ll Be Doing
1 - Assists the design and delivery of a Service Governance framework that shares leading practices on team model designs, tools, and governance.2 - Supports activities on the Service Governance & Insight workstream of one or more deployments.3 - Contributes to the design of customer support and governance models.
- Gathers information for the analysis of Service performance/ metrics and the implementation of Service improvement opportunities with a cross section of stakeholders across the business,
- Supports the development of automation, tooling and monitoring opportunities across the delivery unit.
- Collates routine data and assists risk analysis in supporting strategies with functional leaders across service disciplines.
- Works from existing procedures and analysis of routine information to solve standard problems and enhance operational efficiency.
- Assists with the documentation of Service Operations processes and procedures, assisting in the identification and documentation of system and tool requirements for optimal operations of the relevant offerings or capabilities.
The Skills You’ll Need
Tactical PlanningService AssuranceIT Service DeliveryRegulatory ComplianceContinuous ImprovementProblem SolvingCustomer InsightsIT AuditsRisk ManagementIT SecurityData AnalysisTechnology GovernanceTechnical ReportingBusiness Process ImprovementDecision MakingGrowth MindsetQuality AssuranceInclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About Us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
