Quality Executive

Global Travel Xperts

2 years

2 - 3 Lacs

india

Posted:13 hours ago| Platform: GlassDoor logo

Apply

Skills Required

monitoring score coaching compliance training data audits communication management multitasking software auditing reporting calibration

Work Mode

On-site

Job Type

Full Time

Job Description

Monitoring & Evaluation: Listen to calls, to score agent performance on tone, process adherence, and resolution.
Feedback & Coaching: Provide real-time and scheduled feedback, coaching agents on errors and best practices.
Compliance & Standards: Ensure agents follow company policies, client standards, and regulatory rules.
Process Improvement: Identify root causes of issues and help develop solutions/training to fix them (e.g., data entry errors, recurring complaints).
Auditing: Participate in internal audits (BAU, compliance).

Essential Skills & Qualifications

Skills: Strong analytical, communication (written/verbal), time management, and multitasking abilities; detail-oriented, with active listening and problem-solving.
Experience: Previous experience in a BPO/Call Center QA role is often required.
Education: A Bachelor's degree or equivalent experience.
Tools: Familiarity with call center software and quality assurance tools.

Experience Required:

2-4+ years in a call center setting, with duties including auditing, performance reporting and calibration sessions.

Job Type: Full-time

Pay: ₹21,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

More Jobs at Global Travel Xperts

JOB OPENING FOR FRESHERS & EXPERIENCE CANDIDATES

Salt Lake, Kolkata, West Bengal

Experience: Not specified

INR 0 - 0 Lacs

JOB OPENING FOR FRESHERS & EXPERIENCE CANDIDATES

India

Experience: Not specified

INR 0 - 0 Lacs

Hiring Quality Analyst

India

1.0 - 1.0 yrs

INR 2 - 3 Lacs

Hiring Quality Analyst for International Travel BPO

india

1.0 - 1.0 yrs

INR 2 - 3 Lacs

Job Opening for MIS Executive

india

1.0 - 3.0 yrs

INR 2 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.