Quality Deputy manager blackbelt

The employee would need to work in an Individual Contributor’s role & would

be aligned to one of the largest Capital Markets & Insurance BPS account. The

role involves (but not limited to) below listed activities.

• Supporting process excellence initiatives and drive improvement projects in a

complex and fast paced environment.

• Driving business process optimization & value delivery through transformation

/ next generation initiatives.

• Driving benchmarking and best practices deployment across accounts.

• Identifying process gaps & improvement opportunities to infuse efficiency and

effectiveness into business processes.

• Understand potential customer dis-satisfaction drivers and proactively mitigate

any CSAT risks.

• Work closely with customers and operations leadership team to identify

improvement opportunities and drive them to closure.

• Driving projects to improve and maintain the profitability of the process.

• Leading and ensuring governance for Quality/ Process Excellence initiatives

for Large Engagements.

• Drive a culture of process improvement using tools like Six Sigma, Lean and

Kaizen.

• Drive standardization practices and ensure strict compliance in internal and

client defined processes.

• Ensure all process metrics are met.

• Lead consulting assignments and deliver business value to the customers

through quality initiatives.

Skills (Must Have)

• Ability to work in cross functional teams and demonstrated ability to drive

change in the process.

• Demonstrated history of working in the outsourcing/offshoring industry or in

related fields.

• Experience in managing Quality/ Process Excellence initiatives for Large

Engagements.

• Project management experience in driving six sigma and lean projects.

• Hands on experience in driving large transformational programs involving

process reengineering, analytics, automation etc.

• Excellent oral and written communication skills and should be able to manage

internal stakeholders as well as clients.

• Industry Domain knowledge & expertise in MS Power Platform apps. (Ex –

Power BI, Power Apps etc.)

Internal - General Use

Knowledge / Domain Knowledge

• Exposure in driving high impact transformation projects involving technology

and process re-engineering.

• Private & Public Equities; Real Estate & Capital Market / Insurance domain

knowledge. Real Estate accounting / valuations domain knowledge (preferred)

• Experience in relevant process excellence tools and machine learning

programming are an added advantage.

• Experience in independently handling data visualization using MS Power BI /

Sigma apps.

• Knowledge of MS Power Platform – development & usage.

• 3 to 5 years of client facing role experience in leading Quality & process

excellence initiatives

Educational background & Industry Experience

• Graduate or Postgraduate

• Certified Blackbelt Belt (must) and should have led or mentored six sigma

projects (DMAIC / DFSS methodology)

• Trained lean Facilitator & Practitioner

• Should have capital markets & investment, banking, financial services

industry work experience