Quality Control Manager

Position: Quality Control (QC) Manager | Department: Quality Assurance & Control Role Overview The QC Manager will lead the quality function, ensuring all manufactured components meet defined specifications, customer requirements, and industry standards. The role will focus on driving a zero-defect culture, implementing quality management systems, and coordinating with production and vendors to minimize rework, rejections, and complaints. Key Responsibilities (KRAs) Quality System Implementation Establish and maintain quality systems aligned with ISO/TS/IATF standards. Ensure compliance with customer-specific requirements. Inspection & Testing Oversee raw material, in-process, and final inspection activities. Ensure calibration and maintenance of inspection equipment. Problem-Solving & CAPA Conduct root cause analysis for defects and customer complaints. Implement corrective and preventive actions. Vendor & Customer Quality Audit vendors for incoming material quality. Coordinate with customers for audits, feedback, and complaint resolution. Team Leadership & Training Lead and develop a team of QC engineers and inspectors. Conduct training on 7QC tools, APQP, PPAP, FMEA, and problem-solving methods. Reporting & Compliance Maintain NCRs, CAPA logs, and quality dashboards. Prepare monthly MIS reports on quality metrics. Key Performance Indicators (KPIs) Rejection Rate (%): ≤ Target set by management. First Pass Yield (FPY): ≥ 95%. Customer Complaint Resolution Time: ≤ 48 hours. Supplier Material Acceptance Rate: ≥ 98%. Internal & External Audit Compliance Score: ≥ 90%. Training Hours Delivered per Quarter: ≥ 10 hrs.