Quality Control Analyst

Join our dynamic Wholesale Lending Services team as a QA Analyst and help set the standard for quality in loan operations. Be part of a collaborative environment where your analytical skills and attention to detail make a real impact. Advance your career with us and contribute to process improvements that shape the future of lending services.

Job Summary

Job Responsibilities

• Review customer files and transactions against established QA criteria.


• Ensure completion of quality-related requests and SLAs accurately and timely.


• Analyze errors to categorize impact and escalate issues as needed.


• Enter quality information in system of record for tracking and reporting.


• Provide verbal and written summaries of findings, including impact and risk assessment.


• Track open items and take appropriate action within deadlines.


• Use product and process knowledge to resolve unique or challenging issues.


• Ensure standard operating procedures and testing job aids are followed and updated.


• Make recommendations to enhance testing job aids and processes.


• Liaise effectively with other departments, including front, middle, and back office.


• Participate in process improvement initiatives and automation projects.

Required Qualifications, Capabilities and Skills:

• Hold a bachelor s degree with 5+ years of relevant experience in lending services or back office/BFSI operations.


• Demonstrate knowledge of loan systems such as Loan IQ.


• Apply strong problem-solving and investigative skills to resolve loan operation issues.


• Utilize proficiency in MS Office and analytical capabilities.


• Exhibit a risk and control mindset in daily activities.


• Adapt to shift work as required.


• Perform under pressure and manage high volumes of work.

Preferred Qualifications, Capabilities and Skills:

• Leverage experience in process improvement or automation projects.


• Display advanced knowledge of quality assurance methodologies.


• Communicate effectively with cross-functional teams.


• Implement best practices in loan operations and compliance.


• Contribute to the development of quality testing processes.


• Collaborate in a team-oriented environment.


• Embrace continuous learning and professional development.