3 - 7 years

3 - 7 Lacs

Posted:10 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Summary:

Quality Analyst

The role focuses on process adherence, performance analysis, and continuous improvement.

Key Responsibilities:
  • Monitor and evaluate calls, transactions, or processes for quality compliance
  • Conduct audits and quality checks as per defined SOPs
  • Provide detailed feedback and coaching inputs to team members
  • Identify process gaps, root causes, and improvement opportunities
  • Prepare and share quality reports, dashboards, and scorecards
  • Ensure adherence to SLAs, KPIs, and regulatory guidelines
  • Collaborate with operations, training, and leadership teams
  • Support calibration sessions and quality initiatives

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