Quality Auditor

Quality Auditor – HVAC Process | Work From Home

Office Location: Mohali (Remote – Work From Home)

Shift: US Shift (7:30 PM – 4:30 AM IST during winters) | (6:30 PM - 4:30 AM IST during Summer)

Working Days: 6 Days (Including Saturdays)

About the Role

Quality Auditor

Key Responsibilities

• Validating the

  accuracy of appointments

  booked by the back-office team

  (work from home & in-office team)

• Performing

  call audits

  of the back-office agents (WFH & In-office Team)
• Conduct

  voice and speech training for new joiners specifically for the US Outbound Voice Process

  , including accent clarity, pacing, tone, and script delivery.
• Monitor progress during nesting/pilot phase and provide feedback for improvement.
• Auditing membership sales compliance
• Maintaining and sharing

  audit dashboards and performance reports

  with the operations leadership team
• Recommending action-based improvements based on audit findings
• Auditing technician calls using the Rilla Voice Intelligence Platform

Required Qualifications

• Educational Qualification: Graduate & above

Quality Analyst/Auditor in a call center

Rilla, JustCall, Dialpad, or similar call audit tools

CSAT, FCR, AHT, and QA compliance score

CRM systems

Excel/Google Sheets and dashboard preparation

• Strong understanding of sales processes and service standards

• Excellent communication skills – written and verbal

• Strong analytical skills and attention to detail

• Ability to work independently with minimal supervision

• Flexible to work extended hours based on audit load or business requirements

Interested?

If you have strong communication skills and are ready to build your career in a performance-driven, customer-focused role, apply now!

Submit the form below (read carefully and upload your audio recording + details properly):

https://forms.gle/iotJij59YYrC3z777

Job Type: Full-time

Work Location: Remote