Quality Auditor

As a Quality Auditor at our company, you will play a crucial role in ensuring that operational processes meet the required quality standards. Your attention to detail and analytical skills will be key in identifying areas for improvement and ensuring compliance with internal and external standards. - Conduct regular audits of operational processes to ensure adherence to quality standards. - Apply sampling methodologies to assess product or service quality. - Document audit findings and provide actionable recommendations for improvement. - Collaborate with cross-functional teams to implement corrective actions. - Monitor and report on the effectiveness of quality control systems. - Maintain accurate records of audits and quality assessments. - Assist in developing and updating quality checklists and SOPs. - Support training initiatives related to quality standards and procedures. To excel in this role, you should possess: - Minimum 1 year of experience in quality auditing or quality control (non-IT domain). - Basic understanding of quality assurance principles and practices. - Familiarity with sampling techniques (e.g., random sampling, stratified sampling). - Strong attention to detail and analytical skills. - Good communication and documentation abilities. - Ability to work independently and as part of a team. - Proficiency in MS Office (Excel, Word, PowerPoint). Additionally, preferred qualifications include: - Prior experience in customer service, BPO, or non-IT sectors. - Hands-on experience with audit tools and techniques (e.g., checklists, root cause analysis). - Experience in preparing audit reports and presenting findings to stakeholders. - Good proficiency in MS Office tools, especially: - Excel: Pivot tables, formulas, charts, data validation. - Word: Report formatting, templates, documentation.,