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2.0 - 6.0 years
0 Lacs
alwar, rajasthan
On-site
Job Description: You will be joining us as a full-time Quality Assurance Officer based in Alwar. Your main responsibilities will include overseeing quality control processes, conducting quality audits, managing quality management systems, and ensuring compliance with industry standards. Your day-to-day tasks will involve performing inspections, analyzing data, creating reports, and collaborating with teams to enhance product quality and processes. To excel in this role, you should possess strong Quality Control and Quality Assurance skills, along with analytical capabilities for data analysis and reporting. Your expertise in Quality Management, Quality Auditing, attention to detail, and problem-solving abilities will be essential. Excellent communication and teamwork skills are necessary to effectively work in this role. Previous experience in manufacturing or a related industry would be advantageous. A Bachelor's degree in Quality Management, Engineering, or a related field is required for this position.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
hoshiarpur, punjab
On-site
Job Description: Livasa Hospitals, a leading healthcare provider in Punjab, is dedicated to delivering top-quality medical services with compassion and excellence. Our team of skilled professionals is committed to ensuring the best outcomes for all patients by utilizing advanced medical technology and specialized services across various disciplines. We uphold a standard of integrity, empathy, and excellence in our service delivery to cater to the needs of our community. We are currently seeking a full-time Quality Executive to join our team in Hoshiarpur and Khanna. In this role, you will be responsible for overseeing and implementing quality control and management processes to maintain high standards of care. Your key responsibilities will include conducting quality audits, analyzing data for improvement opportunities, and ensuring compliance with regulatory standards. You will collaborate with various teams to communicate findings, provide recommendations, and develop strategies to enhance the quality of healthcare services at Livasa Hospitals. The ideal candidate for this position should possess excellent analytical skills and expertise in quality control, along with experience in quality auditing and management. Strong written and verbal communication skills are essential for effectively conveying information and recommendations to relevant stakeholders. Being detail-oriented and having strong problem-solving abilities are crucial for success in this role. The ability to work both independently and collaboratively within a team setting is important, and prior experience in healthcare quality management would be advantageous. A Bachelor's degree in Healthcare Management, Quality Assurance, or a related field is required for this position. If you are passionate about maintaining high-quality standards in healthcare and are looking to make a difference in the lives of patients, we encourage you to apply for the position of Quality Executive at Livasa Hospitals. Join us in our mission to provide exceptional healthcare services with integrity, empathy, and excellence.,
Posted 2 months ago
3.0 - 7.0 years
0 Lacs
gujarat
On-site
The position of OECD GLP QA Auditor at Ribosome Research Centre in Kim is a full-time on-site role. As the GLP QA Auditor, your primary responsibility will be to conduct quality audits, ensure compliance with GLP regulations and guidelines, prepare audit reports, and recommend corrective actions. Your day-to-day tasks will involve reviewing study protocols, performing study-based inspections, facility-based inspections, and carrying out quality assurance activities. Additionally, you will collaborate with research staff to enhance quality management practices. To excel in this role, you must have prior experience in an OECD GLP environment. Proficiency in quality auditing, auditing skills, and quality management practices is essential. Strong written and verbal communication skills are also crucial for effective performance. A Master's degree in any life sciences field (e.g., Biotechnology, Pharmacology) is a mandatory qualification. Furthermore, your ability to work efficiently in a team-oriented environment will be key to succeeding in this position.,
Posted 2 months ago
3.0 - 7.0 years
0 Lacs
amravati, maharashtra
On-site
Plasti Surge Industries Pvt Ltd is a leading company specializing in disposable surgical products, healthcare kits, and plastic moulded hospitalware. As a company that is rapidly expanding, Plasti Surge is renowned for its innovative approach in replacing traditional surgical items with modern, lightweight, and hygienic disposable alternatives. Catering to the needs of the medical and industrial sectors, the company offers a diverse range of products including plastic items, disposable gloves, non-woven masks, caps, drapes, and customized health kits. Moreover, Plasti Surge also supplies top-notch surgical and medical equipment, instruments, hospital furniture, as well as water and soil testing kits. This opportunity is for a full-time on-site role as a Manufacturing Assistant Manager (QA) based in Amravati. The Manufacturing Quality Manager will play a key role in overseeing quality control procedures, managing quality assurance activities, conducting quality audits, and ensuring supplier quality. The responsibilities will involve developing and implementing quality management systems, ensuring compliance with regulatory standards, evaluating production processes, and continuously enhancing quality benchmarks. The ideal candidate should possess the following qualifications: - Proficiency in Quality Control, Quality Assurance, and Quality Management - Prior experience in Quality Auditing and Supplier Quality management - Strong analytical and problem-solving skills - Knowledge of industry standards and regulatory requirements - Excellent communication and leadership qualities - Capability to work autonomously and lead a team effectively - Experience in the pharma/medical device industry would be advantageous - B-pharm or M-pharm qualification is preferred If you meet the qualifications and are eager to contribute to a dynamic and innovative company like Plasti Surge Industries Pvt Ltd, we invite you to apply for the role of Manufacturing Assistant Manager (QA) with us.,
Posted 2 months ago
2.0 - 6.0 years
0 Lacs
jaipur, rajasthan
On-site
The role of Quality Assurance/Quality Control (QA/QC) professional based in Jaipur involves ensuring that products meet required quality standards and compliance regulations. Responsibilities include developing and implementing quality management processes, performing quality audits, and monitoring manufacturing processes to ensure compliance with Good Manufacturing Practice (GMP) standards. Additionally, the role includes managing quality assurance programs, inspecting production processes to optimize product quality, and addressing any quality-related issues promptly. The ideal candidate should have proficiency in Quality Control and Quality Assurance, experience in Quality Management and Good Manufacturing Practice (GMP), skills in Quality Auditing, excellent analytical and problem-solving skills, strong attention to detail and organizational skills, ability to work independently and as part of a team. A Bachelor's degree in a related field such as Life Sciences, Chemistry, or Biotechnology is required. Experience in the healthcare or pharmaceutical industry is considered a plus.,
Posted 2 months ago
2.0 - 6.0 years
0 Lacs
palghar, maharashtra
On-site
You will be joining Anuh Pharma Ltd., a Bulk Drugs Manufacturing Company under the SK Group of Companies, as a full-time Quality Assurance Officer at the Palghar site. Your primary role will involve overseeing daily quality assurance activities, conducting quality audits, developing and implementing quality management systems, and ensuring adherence to regulatory standards. Collaboration with the quality control team is crucial for process improvement and maintaining product quality. To excel in this role, you must possess Quality Assurance and Quality Management skills, including auditing and control capabilities. Strong analytical skills are essential for identifying areas of enhancement. A Bachelor's degree in Pharmaceutical Sciences, Chemistry, or a related field is required, and prior experience in the pharmaceutical industry would be advantageous. Being able to work onsite in Boisar is also a prerequisite for this position.,
Posted 2 months ago
1.0 - 6.0 years
0 - 0 Lacs
delhi, noida, gurugram
On-site
For more details - Watsapp details to HR Mamta @9903044494 Hi folks, Hiring Quality analyst (Only from Travel process) Minimum 1yr exp as QA in travel domain mandate Salary upto 45k Location Kirti Nagar Both side cab provided (West Delhi,Noida & Faridabad) Walkin drive on 16th & 17th (5pm onwards)
Posted 2 months ago
2.0 - 6.0 years
0 Lacs
surat, gujarat
On-site
The role of a QA/QC professional based in Surat involves conducting regular quality assurance and quality control checks on jewelry products. You will be responsible for ensuring adherence to Good Manufacturing Practices (GMP), conducting quality audits, and managing overall quality processes. Collaboration with production teams to maintain high standards of quality and compliance with industry regulations is a key aspect of this role. To excel in this position, you should possess Quality Control and Quality Assurance skills, along with experience in Quality Management and Quality Auditing. Knowledge of Good Manufacturing Practice (GMP), attention to detail, and strong analytical skills are essential. Excellent communication and collaboration skills will be crucial for effective coordination with production teams. It is necessary to work on-site in Surat and hold a Bachelor's degree in Quality Management, Engineering, or a related field. Experience in the jewelry industry would be an added advantage.,
Posted 2 months ago
2.0 - 6.0 years
0 Lacs
uttarakhand
On-site
You will be joining Biowil Formulation, a renowned pharmaceutical and cosmetic manufacturing company that specializes in producing top-notch derma products, ointments, creams, soaps, gels, and shampoos. As a QA Professional, your primary responsibility will be to uphold the utmost quality standards throughout all processes and product lines. Your daily tasks will include the implementation and supervision of quality assurance procedures, conducting meticulous quality audits, and ensuring strict compliance with Good Manufacturing Practice (GMP) guidelines. Collaborating closely with the production team, you will play a key role in maintaining consistent quality management and control. To excel in this role, you should demonstrate proficiency in Quality Control and Quality Assurance methodologies, possess hands-on experience in Quality Management, and exhibit a strong track record of upholding GMP standards. Your skill set should encompass conducting thorough Quality Audits and guaranteeing adherence to regulatory requirements. An acute attention to detail, analytical mindset, excellent communication skills, and a knack for teamwork are essential traits for success in this position. Additionally, you must be prepared to work on-site in Kaladhungi. A Bachelor's degree in Quality Management, Chemistry, Engineering, or a related field will be advantageous for this role.,
Posted 2 months ago
2.0 - 6.0 years
0 Lacs
rajasthan
On-site
The role of QA/QC Engineer at our company is a full-time on-site position based in Abu Road. As a QA/QC Engineer, you will have the responsibility of overseeing all aspects related to quality assurance and quality control in construction projects. Your daily tasks will include conducting inspections, managing quality audits, implementing quality management systems, and ensuring adherence to industry standards. To succeed in this role, you should possess Quality Control and Inspection skills, along with experience in Quality Assurance and Quality Auditing. Proficiency in Quality Management practices is essential, as well as attention to detail and strong analytical skills. You should have excellent problem-solving abilities and the capability to work effectively under pressure. Strong communication and team collaboration skills are also important for this role. Ideally, you should hold a Bachelor's degree in Engineering, Construction Management, or a related field. Having a relevant certification in Quality Management or Quality Engineering would be a plus. Previous experience in the construction industry would also be beneficial for this position. If you are looking for a challenging role where you can contribute to project success through ensuring quality standards and specifications are met, then this role might be the perfect fit for you.,
Posted 2 months ago
2.0 - 6.0 years
0 Lacs
rajasthan
On-site
As a QA/QC Engineer located in Abu Road, you will be responsible for overseeing all aspects of quality assurance and quality control within construction projects. Your daily tasks will include conducting inspections, managing quality audits, implementing quality management systems, and ensuring compliance with industry standards. Collaboration with various teams will be essential to ensure project success and adherence to specifications. To excel in this role, you should possess Quality Control and Inspection skills along with experience in Quality Assurance and Quality Auditing. Proficiency in Quality Management practices, attention to detail, and strong analytical skills are crucial. You must demonstrate excellent problem-solving abilities, capability to work under pressure, and strong communication and team collaboration skills. A Bachelor's degree in Engineering, Construction Management, or a related field is required. Possessing a relevant certification in Quality Management or Quality Engineering would be a plus. Previous experience in the construction industry would also be beneficial.,
Posted 2 months ago
3.0 - 7.0 years
0 Lacs
amravati, maharashtra
On-site
As a Manufacturing Assistant Manager (QA) at Plasti Surge Industries Pvt Ltd, you will play a crucial role in ensuring the quality and compliance of our disposable surgical products and healthcare kits. Located in Amravati, this full-time on-site position requires a dedicated professional with a strong background in Quality Control, Quality Assurance, and Quality Management. Your responsibilities will include overseeing quality control processes, managing quality assurance activities, conducting quality audits, and ensuring supplier quality. You will be tasked with developing and implementing quality management systems, ensuring regulatory compliance, evaluating production processes, and driving continuous improvement in quality standards. To excel in this role, you should possess strong analytical and problem-solving skills, along with a thorough understanding of industry standards and regulatory requirements. Your ability to communicate effectively, lead a team, and work independently will be essential in driving quality initiatives within our organization. While experience in the pharma/medical device industry is a plus, candidates with B-pharm or M-pharm qualifications will be preferred for this position. If you are looking to leverage your expertise in quality management to make a meaningful impact in the healthcare sector, this role at Plasti Surge Industries Pvt Ltd offers an exciting opportunity to contribute to our mission of providing innovative and hygienic disposable alternatives in the medical and industrial fields.,
Posted 2 months ago
5.0 - 15.0 years
10 - 28 Lacs
Navi Mumbai, Maharashtra, India
On-site
Description We are seeking an experienced Quality Control professional to join our team in India. The ideal candidate will have a strong background in quality assurance processes and a proven track record in maintaining high standards of product quality. Responsibilities Conduct regular inspections of products to ensure they meet quality standards. Develop and implement quality control processes and procedures. Analyze quality data and prepare reports to identify trends and areas for improvement. Collaborate with production teams to resolve quality issues and enhance product quality. Train and mentor team members on quality control practices and standards. Ensure compliance with industry regulations and quality assurance standards. Skills and Qualifications Bachelor's degree in Engineering, Quality Assurance, or a related field. 5-15 years of experience in quality control or quality assurance roles. Strong knowledge of quality control methodologies and tools (e.g., Six Sigma, ISO standards). Proficiency in statistical analysis and quality inspection techniques. Excellent attention to detail and problem-solving skills. Effective communication and interpersonal skills to work with cross-functional teams.
Posted 2 months ago
2.0 - 6.0 years
0 Lacs
jaipur, rajasthan
On-site
Job Description Green Brick Project Private Limited is currently seeking a detail-oriented and experienced PEB QA/QC professional to join our team in Jaipur. As a PEB QA/QC, you will play a crucial role in ensuring the quality control and assurance of our pre-engineered steel construction projects. Your responsibilities will include conducting quality audits, adhering to Good Manufacturing Practice (GMP) standards, and maintaining compliance with internal and external quality requirements. The ideal candidate for this role will possess strong Quality Control and Quality Assurance skills, in-depth knowledge of Quality Management principles, and experience in quality auditing. You should have a keen eye for detail, excellent problem-solving abilities, and effective communication skills. A relevant certification in quality management or a related field will be an added advantage. If you are passionate about maintaining high-quality standards, working in a collaborative environment, and contributing to the success of industrial and warehousing projects, we encourage you to apply for this full-time on-site position at Green Brick Project Private Limited. Join us in delivering projects on time, within budget, and with exceptional quality. To apply, please send your resume to recruitment@gpipc.com.,
Posted 2 months ago
15.0 - 19.0 years
0 Lacs
pune, maharashtra
On-site
INTOX Pvt. Ltd. is a premier Indian toxicological Contract Research Organization (CRO) located in Pune. With OECD GLP Certification since 2007, INTOX operates in multiple areas including mammalian toxicology, bioanalytical studies, mutagenicity, environmental toxicity, analytical chemistry, and physical-chemical studies. This full-time on-site role is for a Head of Quality Assurance at INTOX Pvt. Ltd. in Pune. As the Head of Quality Assurance, you will be responsible for overseeing day-to-day quality control and quality auditing activities. Leveraging your analytical skills and expertise in quality management, you will ensure high-quality standards and compliance with regulations. Leading the Quality Assurance team and driving quality improvement initiatives will be key aspects of this role. Qualifications for this position include proficiency in Quality Control and Quality Auditing, strong analytical skills, experience in Quality Management and Quality Assurance, knowledge of relevant regulations and guidelines, excellent communication and leadership skills, ability to work effectively in a team, attention to detail, problem-solving abilities, experience in the CRO industry, and 15+ years of experience in QAU in a GLP environment. A Master's degree in Life Science along with a PhD is preferred.,
Posted 2 months ago
5.0 - 9.0 years
0 Lacs
gujarat
On-site
The role available is for a full-time on-site Quality Assurance/Quality Control professional at G POLYPLAST INDUSTRIES PRIVATE LIMITED in Umargam. Your main responsibilities will include overseeing and maintaining product quality, conducting quality audits, and implementing quality control procedures. It is essential to uphold Good Manufacturing Practices (GMP) standards, manage quality documentation, and collaborate with different departments to ensure regulatory compliance. To qualify for this position, you should have experience in Quality Control, Quality Assurance, and Quality Management. Proficiency in Good Manufacturing Practice (GMP) and Quality Auditing is necessary. Attention to detail, problem-solving abilities, and effective written and verbal communication skills are also important. Ideally, you should possess 5 to 6 years of relevant experience, with a preference for a CIPET background. A Bachelor's degree in a related field is a mandatory requirement.,
Posted 2 months ago
7.0 - 11.0 years
0 Lacs
karnataka
On-site
As a Senior Internal Audit Manager at DAMRO, you will be responsible for overseeing internal audit processes, quality auditing, team management, internal controls, and communications. With 7 to 10 years of experience in this field, you will play a crucial role in ensuring the efficiency and effectiveness of our operations. Your primary responsibilities will include conducting internal audits to evaluate financial and operational processes, implementing and monitoring internal controls to maintain compliance standards, leading a team of auditors to achieve audit objectives, preparing detailed audit reports with findings and recommendations, and facilitating communication with both internal and external stakeholders. To excel in this role, you must demonstrate senior-level experience in internal audits, proficiency in quality auditing and compliance, strong team management skills, knowledge of internal controls and risk management, excellent internal and external communication abilities, and expertise in auditing practices and procedures. If you are looking for a challenging opportunity in a dynamic work environment with a competitive salary range, and if you possess the required qualifications and skills, we encourage you to share your CV via What'sApp at 9740792792. Join us at DAMRO, one of the World's Largest Furniture Manufacturers, known for delivering high-quality furniture at affordable prices with exceptional customer service since 1986.,
Posted 2 months ago
5.0 - 8.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Shift:General Shift ( 9 a.m. to 6 p.m.) Work Mode:In Office. JOB DESCRIPTION Role & Responsibilities: Thoroughly review medical records and billing data to identify discrepancies and errors in coding, claims, and reimbursement. Ensure compliance with regulatory standards, coding guidelines, and payer policies. Familiarity with medical terminology and clinical documentation. Assesses the assigned diagnostic and procedural codes in the selected records. They check if the codes accurately reflect the documented healthcare services and if they comply with coding guidelines (such as ICD-10, CPT). Identify areas for improvement in billing processes to enhance revenue collection and reduce denials. Analyze data to identify trends, patterns, and potential issues in billing practices. Knowledge of payer policies, Medicare regulations, and other relevant regulations. Ability to analyze data, identify trends, and draw conclusions. Ability to communicate effectively with billing staff, healthcare providers, and other stakeholders. Ability to identify and resolve billing discrepancies and errors. Proficiency with medical billing software and other relevant software applications. Prepare audit reports, provide feedback to staff, and offer recommendations for corrective action. Educate and train billing staff and healthcare providers on coding, billing, and regulatory changes. Identify and mitigate risks related to billing fraud, compliance, and revenue loss. Stay current on billing regulations, payer policies, and medical coding updates. PREFERRED CANDIDATE PROFILE: Any graduate or Postgraduate degree. Minimum of 5 years of experience in medical billing, with a strong understanding of US healthcare billing practices and regulations. Basic knowledge in medical coding. Demonstrated ability to develop and deliver effective training programs. Excellent communication skills, both written and verbal, with the ability to provide clear and concise instructions and explanations to team members. Attention to detail and a commitment to accuracy and efficiency. Strong analytical and critical thinking skills. Proficiency in medical billing software and systems. Ability to work effectively in a fast-paced and dynamic environment. Ability to work under minimum supervision and demonstrate strong initiative. Willing to work extended hours.
Posted 2 months ago
3.0 - 8.0 years
5 - 7 Lacs
Hyderabad, Chennai, Bengaluru
Hybrid
Financial: Supervise an individual outlet. Maximize Caf sales performance and drive profits. Sales forecasting and apportioning targets across teams. Asset & Equipment maintenance. Assuring the Timely & Accurate indent is placed for the caf. Wastage control measures. Ensuring the compliance of the SOPs on cash & all the tenders. Timely forecast of the stock in order to ensure the smooth operation of the cafe. Learning & Development Management: Retention of manpower. Motivating the team to ensure the sales target is met. Briefing the team on a daily basis to ensure the team understands the importance SOPs Ensure the team is groomed to move to the next level. Grievance handling & solving issues. Ensure the Training Certification of team members. rocess Indicators: Ensuring all the documentation related to the caf is done on time (Sales Reports/ Caf Registers). Ensuring the Quality Audits done on day to day basis. Implementation of SOPs. Efficient utilization of the manpower by means of effective charting out of the duty roster. Integrity, cost controls and Waste Management. Ensuring 90% score in the Management Visit Report. Customer orientation: Ensure all the Customer complaints are resolved. Analysis of Customer database complaints & drive the footfall in the cafes. Ensuring the SOPs are followed by the team in the caf to drive customer focus. Ensuring the Training norms is met. Ensuring 90% score in the Management Visit Report.
Posted 2 months ago
1.0 - 3.0 years
4 - 8 Lacs
Hyderabad, Telangana, India
On-site
Key Responsibilities: Develop and implement quality control procedures. Conduct tests and inspections on automotive components. Analyze test results and identify areas for improvement. Collaborate with manufacturing and design teams to address quality issues. Requirements : Degree in Mechanical Engineering or related field. Experience with quality control and testing procedures. Knowledge of automotive components and systems. Strong analytical skills.
Posted 2 months ago
3.0 - 5.0 years
5 - 7 Lacs
Delhi / NCR, Punjab, Uttar Pardesh
Work from Office
Knowledge of Rotary machines inspection details Experience in EIL preferred approved Cos 1. Implementing and Controlling of Quality parameters. 2. Daily/Weekly and monthly Report Record Preparation and attending quality review meetings. 3. Preparation of daily Inspection Reports like Stage Wise Inspection of All fabrication activities, Visual Examination, Nozzle Marking, Machining, Fit Up Examination, Examination After Head Forming, Dimensional Inspection, Final Inspection & Testing 4. New Product Trail, Inspection of New Model, Indoor & outdoor Testing. 5. QMS ISO 9001 6. RCA, CAPA, PDCA CYCLE, TPM & ISO Audit 7. Timely Escalation and closer of issue & analysis (why issue occur & past record) 8. Overall responsibility for testing or inspection of item according to approved drawing, procedures, applicable codes & specifications. 9. To prepare & maintain all documents & procedures in guidance for ASME/ISO audit. 10. Welder Qualification (Verification of WPS, PQR & WPQ). 11. Knowledge of NDT like DPT, MPI, UT, RT etc. 12. Knowledge of ASME SEC- IX, V, II, III & VII, EN & IS Standard. 13. Responsible for maintaining quality according to QAP. 14. Responsible for all stage inspections. 15. Responsible for verification of Hydro/pneumatic test and maintain reports & records. 16. Responsible to inspect brought out or inward material. 17. To visit the supplier when needed or while inspection is needed at vendor end across India. 18. To perform Red bin analysis daily 19. Review and validate nonconforming material reports throughout the process (incoming, in-process and final). 20. To plan schedule and arrange conducting of internal & external audits. 21. Management & Calibration of Instruments etc. 22. Final inspection or review of final inspection documents. Keywords: Knowledge of Rotary machines inspection details Experience in EIL approved Cos preferable Personality Traits: Strong documentation, Qty Audit communication skills Skills & knowledge: In-depth knowledge of quality systems
Posted 2 months ago
3.0 - 5.0 years
4 - 6 Lacs
Sonipat, Kundli
Work from Office
1. Develop and implement quality assurance policies and procedures. 2. Conduct regular quality audits and inspections to identify process inefficiencies. 3. Analyze data to determine areas for improvement in the quality system. 4. Collaborate with engineering and production teams to ensure quality standards are met. 5. Train and mentor quality assurance team members. Investigate customer complaints and implement corrective actions. 6. Monitor performance metrics to evaluate the effectiveness of quality programs.
Posted 2 months ago
1.0 - 2.0 years
2 - 4 Lacs
Mumbai
Work from Office
Well, we need someone with college or vocational school graduation as a qualification and whos willing to work on cyclical schedules. So if you have at least 1-2 years of working experience in the related field (Quality tools, Auditing, and Customer service). Have experience on phone, email, and live chat support? Thats definitely a plus! Walk in date: From- 6 March to 7 March
Posted 2 months ago
14.0 - 20.0 years
11 - 17 Lacs
Bengaluru
Work from Office
Job Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to -Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) Percentage of Time (%) 1 Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Establish Delivery Processes: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage. 2 Client Services Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Supervise Staff: Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service 3 Business Growth Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold 4 Problem Solving Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5 Managing Projects Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. 6 Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments Minimum Qualifications: ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Education Background Major N/A Degree Bachelor Licenses/Certificates N/A Working Experience Minimum 15 years of experience, 7 years of management experience Competencies, Skills and Behaviors Manages effective performance and develops staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer-centric Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 8,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. ReSource Pro Global Achievements: ISG Provider Lens - Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Email ID - varshitha_devaraj@resourcepro.in
Posted 3 months ago
1.0 - 3.0 years
1 - 3 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
Support provision of pharmacovigilance activities including local processes, procedures, and systems for collection, reporting, and tracking of Adverse Events (AEs). Review, assess, and process safety data from various sources, distributing reports to internal and external third parties. Identify Product Quality Complaint (PQC) and Product Security complaints, collecting necessary information for AE complaint reporting. Provide prompt support for regulatory authority queries related to the Patient Safety function. Implement Corrective and Preventative Actions in the event of local non-compliance. Ensure reconciliations for the accuracy of pharmacovigilance data transferred and received. Periodically screen regulatory authority databases for adverse events. Perform literature search and related activities for MC product portfolio if required. Undertake manual follow-up where required, disseminating clear and accurate information based on approved call scripts. Maintain filing and archiving practices of patient safety documents. Actively contribute to maintaining Good Pharmacovigilance Practice and being audit and inspection ready. Support external service providers to meet company and local regulatory PV requirements. Assist the local PS team in audits or regulatory authority inspections. Complete all required patient safety trainings and obtain access to relevant systems. Maintain current knowledge of relevant country regulatory authority regulations, global and local procedural documents, marketed status of products, and conditions relating to product safety. Essential Skills/Experience Degree Qualified - Pharmacy/ Medical/ Science Language skill - Thai and Vietnamese Pharmacovigilance knowledge excellence Good Pharmacovigilance Practice Knowledge of health authority regulations Cross-functional collaborative approach Effective and lateral thinking Problem solving Vendor management Excellent attention to detail Excellent written and verbal communication skills Desirable Skills/Experience Influencing and Conflict Resolution skills Medical knowledge in company Therapeutic Areas Project management Successful participation in above-market projects Audit & Inspection experience
Posted 3 months ago
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