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Accenture in India
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Quality Assurance Analyst

Quality Assurance Analyst

Accenture in India

3 - 7 years

0 Lacs

navi mumbai maharashtra

Posted:2 days ago| Platform: Shine logo

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Skills Required

quality auditing quality management microsoft excel microsoft powerpoint quality assurance qa

Work Mode

On-site

Job Type

Full Time

Job Description

As a Quality Assurance Analyst at Accenture, your role involves managing and resolving customer queries, handling escalations and complaints, and providing optimal solutions within SLAs. You will be responsible for conducting quality checks, operational audits, and compliance reviews to ensure effective implementation of functional processes and mitigate risks. Your tasks may include auditing and validating current control effectiveness and driving improvements where necessary. **Key Responsibilities:** - Conduct quality audits and assurance activities - Manage quality control processes - Analyze and solve lower-complexity problems - Collaborate with peers and supervisors within the organization - Make decisions that impact your work and potentially the work of others - Work as an individual contributor within a team with a focused scope of work **Qualifications Required:** - Graduation in any field - 3 to 5 years of experience in quality auditing, assurance, and management - Proficiency in Microsoft Excel and PowerPoint Please note that this role may involve working in rotational shifts.,

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Quality Assurance Analyst