Home
Jobs
Companies
Resume
IntouchCX logo

Quality Assurance Team Lead

1 - 2 years

5 - 6 Lacs

Hyderabad

Posted:20 hours ago| Platform: Naukri logo

Apply

Skills Required

Administration Manager Quality Assurance Excel Time management Analytical Business management MS Word Customer service MS Office Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

" About the Job We re changing the way people think about customer service, and we need your help! We re looking for a Quality Assurance Team Lead to be responsible for recording, reviewing and evaluating production objectives and performance standards. Working with the Quality Team, this role involves ensuring we are in accordance with both our internal and client-partner metric goals, as well as identifying areas of opportunity, developing solution plans and coaching team members. As Quality Assurance Team Lead, You Will Manage administrative and reporting tasks associated with quality metrics Assist in providing actionable insights to our Operations Team and client-partners Partner with other support departments to achieve metric goals Assist in reviewing and maintaining calibration scores among the QA Team Maintain and develop pertinent operational statistics, financial management information and results reporting Support and contribute to Business Development initiatives Research escalated issues to deliver coaching opportunities Report scripting problems or questions from callers to appropriate departments Distribute client-partner and company related correspondence Perform other duties as assigned As Quality Assurance Team Lead, You Have A post-secondary degree or certificate, preferably in Business Management (a combination of education and work experience will also be considered) At least 1-2 years of Quality Assurance experience At least one year of experience in a leadership, supervisory or coaching role Intermediate knowledge of MS Excel, MS Word and MS Office (required) The ability to type 30 WPM with accuracy Strong verbal and written communication skills, including good spelling and grammar skills The ability to work under time constraints and meet deadlines The ability to work in a fast-paced, hectic and always changing environment Excellent leadership, analytical and problem solving skills The ability to solve problems and offer suggestions in a positive, developmental manner The ability to make fair and consistent judgments and decisions The ability to listen attentively use call information to analyze and score calls to ensure compliance with performance metrics The ability to handle multiple tasks, details, and interruptions, including organizational and time management skills Effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds ","

More Jobs at IntouchCX

Mega Walkin Drive For International Non Voice Process

Hyderabad

Experience: Not specified

|

INR 2 - 4 Lacs

Hiring For International Non Voice Process

Hyderabad

Experience: Not specified

|

INR 2 - 3 Lacs

Hiring For Workforce Analyst

Hyderabad

1 - 3 yrs
|

INR 3 - 5 Lacs

Urgent Hiring For Training and Quality Manager

Hyderabad

2 - 6 yrs
|

INR 6 - 13 Lacs

Hiring- Data Analyst

Hyderabad

1 - 5 yrs
|

INR 4 - 9 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Administration Interview Now
IntouchCX
IntouchCX
www.intouchcx.com

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

10001 Employees

133 Jobs

    Key People

  • Rohit S. Girdhar

    CEO

  • Robert G. McMillan

    COO

RecommendedJobs for You

IntouchCX logo

Quality Assurance Team Lead

IntouchCX

Hyderabad

Accuris logo

Quality Assurance Team Lead

Accuris

Hyderabad

IntouchCX logo

Quality Assurance Team Lead

IntouchCX

Hyderābād

IntouchCX logo

Quality Assurance Team Lead

IntouchCX

Hyderabad, Telangana, India

Certify logo

Quality Assurance Team Lead

Certify

Pune, Maharashtra, India

TerraGiG logo

Quality Assurance Team Lead

TerraGiG

India

Quality Assurance Team Lead

S&P Global Market Intelligence

Bengaluru / Bangalore, Karnataka, India

Aelum Consulting - ServiceNow Premier Partner logo

Quality Assurance Team Lead

Aelum Consulting - ServiceNow Premier Partner

Jaipur, Rajasthan, India

S&P Global Market Intelligence logo

Quality Assurance Team Lead

S&P Global Market Intelligence

Bengaluru

IntouchCX logo

Quality Assurance Team Lead

IntouchCX

Hyderabad