Quality Assurance Manager(VoIP/Dialer)

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About the Role:

We are hiring a VoIP / Dialer QA Manager to lead quality assurance for our communication systems. The role involves managing QA teams, overseeing testing strategies, and ensuring reliable delivery of VoIP and dialer solutions.

Key Responsibilities:

• Lead and mentor QA engineers across manual and automation testing
• Define QA processes, frameworks, and best practices for VoIP/dialer systems
• Oversee test planning, execution, and defect management
• Drive automation using SIPp, JMeter, Python, or equivalent tools
• Validate performance, scalability, and call quality (MOS, latency, jitter)
• Collaborate with cross-functional teams to resolve issues
• Ensure test environments integrate with CI/CD pipelines
• Track QA metrics and present reports to leadership

Qualifications:

• Strong expertise in VoIP protocols (SIP, RTP, WebRTC, etc.)
• Proven experience in dialer QA (Predictive, Auto, Progressive, Manual)
• Skilled in Wireshark, VoIP monitor, Jira, and automation frameworks
• Knowledge of networking, Linux/Unix, and scripting (Python/Shell/Java)
• Excellent leadership and communication skills