Quality analyst ( non tech) bpo

Location: Noida, UP
Department: Quality Employment Type: Full-Time (6 days a week)CtC- 2.4- 3.6 lpa About Futwork Futwork is a modern workforce platform that helps businesses hire, train, and manage telecalling and remote sales agents at scale. With a focus on flexibility, speed, and quality, Futwork enables companies to quickly build distributed teams to handle outbound sales, lead generation, customer support, and other voice and non-voice based processes. By leveraging its tech-driven platform and pre-vetted talent pool, Futwork ensures businesses get trained and performance-ready agents who deliver measurable results. https://www.futwork.com/ Position Summary We are looking for a proactive and detail-oriented Quality Analyst to join our team in Noida. This position combines facilitating training programs with monitoring and improving process quality. The ideal candidate is skilled at engaging learners, ensuring compliance with process standards, and driving continuous improvement through constructive feedback and coaching. Key Responsibilities Quality Assurance Responsibilities: · Monitor calls/chats/emails as per defined sampling and quality parameters. · Evaluate agent performance against process guidelines, quality standards, and customer experience metrics. · Identify gaps, trends, and recurring issues and work with teams to implement corrective actionsShare regular quality reports, feedback, and insights with stakeholders. · Participate in calibration sessions and contribute to standardizing quality assessment criteria. Qualifications & Skills ● Graduate in any discipline (Bachelor’s degree required; Master’s preferred). ● Minimum 2 years of experience in quality analysis (Document verification experience will be preferred) · Strong communication, facilitation, and feedback delivery skills. · Excellent observation, analytical, and reporting abilities. · Good understanding of quality frameworks, audit processes, and continuous improvement practices. · Proficiency in MS Office (Excel, PowerPoint, Word) and google docs, sheet; knowledge of QA tools or LMS is a plus. · Ability to manage priorities, work independently, and collaborate across teams. kindly mail your resume at ghazal@futwork.com.