Quality Analyst Manager

Roles and Responsibilities:

● Sales Process Evaluation:

○ Review and assess the sales process from lead generation to deal closure.

○ Analyze each stage of the sales funnel to identify bottlenecks and areas for

improvement.

○ Ensure that sales representatives are following the established sales procedure

and guidelines.

● Sales Performance Monitoring:

○ Monitor and evaluate sales representatives' performance through call monitoring,

sales metrics, and data analysis.

○ Identify strengths and weaknesses of individual team members and provide

constructive feedback for improvement.

● Quality Assurance:

○ Conduct regular audits of sales calls, emails, and other customer interactions.

○ Evaluate the quality of communication, customer handling, and adherence to

company sales scripts and policies.

○ Provide feedback and coaching to sales representatives to enhance their selling skills

and customer engagement.

● Data Analysis and Reporting:

○ Collect and analyze sales data, customer feedback, and performance metrics.

○ Prepare reports on sales performance, trends, and areas for improvement.

○ Collaborate with sales management to develop actionable strategies based on data

insights.

● Training and Development:

○ Assist in the development and delivery of sales training programs.

○ Conduct training sessions on sales techniques, product knowledge, and customer

service.

● Customer Satisfaction:

○ Collaborate with customer service teams to address customer complaints and issues

related to the sales process.

○ Identify opportunities to improve customer satisfaction and retention through sales

interactions.

● Process Improvement:

○ Work with sales managers and cross-functional teams to implement process

improvement initiatives.

○ Identify opportunities to streamline sales processes and enhance sales efficiency.

Qualifications Eligibility

● Any Bachelor's degree with a minimum of 3 years of experience in quality assurance, preferably in the ed-tech industry.

● Proven experience in quality management, quality assurance, or a related field, with team handling experience.

● Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve excellence.

● In-depth knowledge of quality management principles, methodologies, and tools (e.g., Lean Six Sigma, ISO standards).

● Excellent analytical skills and attention to detail, with the ability to analyze complex data sets and derive actionable insights.

● Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders at all levels of the organization.

● Certification in quality management (e.g Certified Quality Manager, Six Sigma Belt) is highly desirable.