Quality Analyst

Job Title: Quality Analyst

Department: Compliance

Reports To: Head of Compliance

Position Summary

The Quality Analyst will support the Head of Compliance in overseeing regulatory

adherence across all business operations. This role is critical in monitoring processes,

managing audits, reviewing collection activity, leading training programs, and addressing

compliance risks. The ideal candidate has a strong understanding of FDCPA, CFPB

expectations, TCPA, UDAAP, and applicable state laws.

Key Responsibilities

 Regulatory Oversight:

o Monitor day-to-day operations to ensure full compliance with FDCPA, CFPB

guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws.

o Support the implementation and maintenance of compliance policies,

procedures, and control frameworks.

 Audit & Monitoring:

o Conduct internal audits, account activity, and communication logs.

o Manage and prepare for external audits by clients or regulators.

 Complaint Management:

o Investigate, document, and respond to consumer complaints from any channel

(direct, CFPB, BBB, etc.).

o Analyze complaint trends and propose corrective actions.

 Training & Awareness:

o Develop and deliver compliance training modules for new hires and ongoing

employee certification.

o Collaborate with department leads to ensure consistent compliance culture.

 Risk Assessment:

o Identify areas of potential compliance risk and escalate concerns with

recommended mitigation strategies.

o Stay informed about regulatory changes and updates and communicate impacts

to leadership.

 Vendor & Data Privacy Oversight:

o Ensure third-party vendors handling consumer data adhere to company security

and privacy protocols.

Required Qualifications

 Bachelor’s degree

 3–5 years of experience in a compliance or risk management role within a debt

collection.

 Deep knowledge of FDCPA, CFPB, TCPA, and UDAAP regulations.

 Strong analytical and investigative skills.

 Excellent written and verbal communication abilities.

 Ability to manage multiple projects and deadlines.

Interested candidates can share resume on saloni@digifocal.in