Quality Analyst

Quality Analyst – Outbound & Inbound Sales Calls | Chandigarh University

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Quality Analyst (QA)

As a Quality Analyst, you will be responsible for auditing call recordings, identifying improvement areas, and ensuring adherence to process guidelines and compliance standards.

Key Responsibilities

• Monitor and evaluate the quality of

  outbound and inbound sales calls

  .
• Conduct

  call audits

  to assess communication, product knowledge, and process adherence.
• Provide

  constructive feedback

  to sales agents for performance improvement.
• Identify training needs based on audit findings and collaborate with the training team.
• Maintain audit reports, scorecards, and performance summaries.
• Ensure compliance with company standards and call scripts.
• Recommend process improvements for better customer experience and conversion rates.
• Participate in calibration sessions with team leaders and managers to align quality standards.

Required Skills & Experience

• Minimum

  2 years of experience

  as a

  Quality Analyst / Call Process Auditor

  in a

  sales or customer service (voice process)

  environment.
• Strong knowledge of

  quality monitoring tools, scorecards, and audit methods

  .
• Excellent

  listening, analytical, and communication

  skills.
• Ability to handle feedback sessions professionally and effectively.
• Proficiency in MS Office (Excel, Word, PowerPoint).

Qualification

• Graduate in any discipline.
• Certification in Quality Analysis or Six Sigma (preferred, not mandatory).

Compensation & Working Details

• 💰

  Salary:

  ₹30,000 – ₹35,000 per month (based on experience)
• 🕘

  Shift Timing:

  Day Shift (9:30 AM – 5:30 PM)
• 🗓

  Working Days:

  6 days a week (Monday to Saturday)
• 🚀

  Joining:

  Immediate joiners preferred

Why Join Us

• Be part of one of India’s top-ranked universities.
• Collaborative and supportive work culture.
• Opportunities for career growth and professional development.

Contact Details

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