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monitoring audits calibration service reports coordination

Work Mode

On-site

Job Type

Full Time

Job Description

📣 We’re Hiring | Quality Analyst – Collections Process (US Shift)


Company:

Location:


✨ Role Overview

Quality Analyst


🔍 Requirements

  • Experience:

    2+ years (Collections Process – International)

  • Mandatory Skill:

    International Debt Collection

  • Qualification:

    Graduate

  • Shift Timing:

    6:00 PM – 3:00 AM / 7:00 PM – 4:00 AM IST (US Shift)

  • 🚌 Transport Facility

    • Central Line:

      Pickup from Thane station | Drop route – Kalyan to Sion (Diva/Mumbra not included)

    • Western Line:

      Drop – Thane to Mira Bhayander (Kandivali, Malad, Santacruz, Bandra, South Bombay not included)

    • Harbour Line:

      Wadala to Kamothe (Panvel, Colaba not included)


    🧭 KRA

    • Call & email quality monitoring
    • Calibration & feedback sessions
    • Quality reports & variance analysis
    • Client coordination and process adherence


    Interested candidates can share their CVs at:

    pratiksha@digifocal.in

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