Quality Analyst (BPO/Call Monitoring)

Avantive Solutions

2 - 7 years

1 - 6 Lacs

noida ghaziabad delhi / ncr

Posted:15 hours ago| Platform:

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Skills Required

customer service call audit customer care quality audit call monitoring call quality quality monitoring qc tools customer care executive feedback quality tools international process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience:

Preferred Candidate Location:

Education:

Other Certification:

No of openings: 4

Industry Type:

Role:

Shift:

Role Overview

Should have strong oral & written communication in English language
Should be target oriented
Ability to provide clear guidance and direction to the associates for performance improvement.
Ability to monitor calls and provide feedback with coaching advice.
Should be known to quality parameters.
Ready to work in 24*7 shifts.
Strong team player, capability to influence the team, manage changes.

Location:

Proficiency in MS Office/MS Excel.

Key Responsibilities:

Auditing for accuracy in work orders and data integrity.
Monitoring calls.
Providing coaching feedback to agents for performance enhancement.
Conducting call calibrations and evaluations.

Experience Preferred:

Experience in outbound sales, survey processes, and customer care.
Experience with companies like Dish TV, AT&T, Spectrum, and Comcast is preferred.

Perks and Benefits:

Health insurance coverage.
Transportation services (cab for pick-up and drop-off).

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