QSR Trainer

QSR Trainer

training, coaching, and certifying store teams

• Conduct structured training for 

  Scooping Crew, Counter Staff, Shift Leads, Store Managers

  , and new joiners.
• Train teams on:

• Customer service & sales scripts

• Scooping / product handling standards

• Upselling, sampling, and order conversion

• Speed of service and queue management

• Grooming, hygiene, and store discipline

• Deliver refresher programs for existing teams to improve consistency.

• Train teams on 

  Amadora product knowledge

  : flavors, ingredients, allergens, add-ons, serving formats, portion control, storage.
• Ensure adherence to all SOPs including:
• Freezer and cold-chain handling
• Product batching/mix procedures (if applicable)
• Wastage prevention
• Opening/closing routines
• Cash counter & billing processes
• Conduct store audits to check SOP execution and close gaps.

• Support pre-opening training and readiness for new outlets.
• Create training schedules, bootcamps, and on-ground support for launch teams.
• Ensure new stores meet Amadora standards from Day 1.

• Observe teams on the floor and provide real-time coaching.
• Identify skill gaps and run targeted training interventions.
• Partner with Multi Store Managers / Area Managers on store performance improvement plans.

• Maintain training calendars, attendance, and certification records.
• Track training effectiveness through SOP scores, mystery audits, sales KPIs, and customer feedback.
• Share weekly/monthly training reports with Ops and HR.

• 2–5 years of experience

   as a Trainer / Team Coach in 

  QSR, café chains, food retail, or hospitality.

• Strong on-the-ground training experience with frontline staff.
• Excellent understanding of:
• Service & sales training
• Food safety & hygiene
• Store SOP execution
• High-volume customer handling
• Confident communicator and engaging facilitator (Tamil + English preferred).
• Comfortable traveling across Chennai outlets regularly.
• High energy, patience, and a “teach-by-doing” mindset.
• Basic comfort with Excel/Sheets for tracking and reporting.

• Experience in premium dessert/ice cream/café formats.
• Exposure to training for new store launches.
• Familiarity with audit systems, mystery shopping, or service scorecards.

• Location:

   Chennai

• Work Type:

   Full-time, on-site / field role

• Travel:

   Frequent travel within city outlets

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