Job Requirements
At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.
Key Responsibilities
- Think about systems - edge cases, failure modes, behaviours, specific implementations. Debug production issues across services and levels of the stack.Make monitoring and alerting alert on symptoms and not on outages.
- Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it.
- Have an urge to collaborate and communicate asynchronously.
- Have an urge for delivering quickly and iterating fast.
We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.
Benefits
- Bachelor’s degree, preferably in Computer Science, Software Engineering, or any other Engineering field.
- 4+ years with Prod Support expertise.
- Technical Experience:
- Expertise in at least one technology stack designing, coding, testing, and delivering software.
- Proficiency in scripting and programming languages like Python or Java
- Deep experience with AWS (EC2, S3, Lambda, CloudWatch, etc.), Azure, and GCP is critical
- Expertise in tools like Prometheus, Grafana, AppDynamics, CloudWatch, and Thousand Eyes for system health monitoring and alerting
- Experience with Docker, Kubernetes, Ansible, Puppet, or Chef for managing deployments
- Skills in diagnosing and resolving production issues, conducting root cause analysis, and writing postmortems
- Familiarity with ITSM tools like ServiceNow and incident response protocols
- Knowledge of CI/CD solution on any platform with prior experience is must.
- Soft Skills & Operational Mindset and Problem Solving & Resilience
- Ability to think critically under pressure and resolve complex issues calmly
- Strong interpersonal skills to work across engineering, product, and operations teams
- Precision in monitoring, alerting, and writing reliable code and continuous Improvement
- A mindset geared toward reducing toil, automating repetitive tasks, and improving system reliability
- Skills in diagnosing and resolving production issues, conducting root cause analysis, and writing postmortems
- Knowledge on Azure Cloud an added advantage.
- Expertise in ELK Monitoring Tool that ensure Open-Source IT monitoring, network monitoring, server and applications monitoring is an added advantage.
- Understanding of Restful API, Apigee or any other API Gateway will be plus.
- 4+ years’ experience on Docker and at least one Docker Container orchestration – ECS, Kubernetes
- Understanding with configuration Management tools like Ansible/Puppet/Chef/PowerShell/Terraform.
- Understanding of Git, Bitbucket, Jira, Jenkins, Sonar, Splunk, Maven, AIM and/ or Continuous Delivery tools.
- Working knowledge of Infrastructure components. (E.g. routers, load balancers, cloud products, container systems, compute, storage, and networks).
- Excellent problem-solving skills and a strong attention to detail.
- Background in ITIL and/or ITSM process.
- Strong communication skills and ability to collaborate effectively with cross-functional teams.
