We’re seeking someone to join our team as a Property Services Lead, Mumbai to maintain a close working partnership with all peer group managers, and local senior and branch management as required and also maintain operational relationships with service partner core team ensuring deliver of high quality building services with particular focus on commercial acumen, risk and governance, smart building technology, sustainability, health and safety.In the Corporate Services division, we provide solutions that enable Morgan Stanley’s workforce, across our global workplace locations, to effectively and efficiently work in the service of our clients. This is a Vice President level position within the Property Services.Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.
What You'll Do In The Role
- You will establish partnerships at all levels within the supplier, emphasizing: collaboration, clear expectations, common goals, trust and transparency
- You will ensure SLAs agreed with vendor partners are on track and partners are delivering per contracted KPIs
- You will oversee all engineering infrastructure, housekeeping and other property related services across the managed locations ensuring that Property Operations maintenance partners operate in an effective manner and in compliance with Morgan Stanley's rules and guidelines, thereby minimizing risk and protecting the Firm and its franchise.
- You will take the lead role in managing, supporting, and communicating critical incidents where business may be exposed to risk arising from down-time of critical systems.
- You will assist in the implementation of critical engineering system monitoring (smart building technology) as well as building emergency response, incident management and escalation procedures.
- You will participate in the Technology Change Management approval process as first line approver for responsible locations {D Part 2: Scope of Role What you'll bring}
What You'll Bring To The Role
- Track and report on vendor partner performance and compliance with Morgan Stanley standards and requirements.
- Assist with programs to audit performance and undertake benchmarking comparisons, providing advice on the delivery of best in class services to the Firm.
- Proactively recommend design modifications and/or enhance maintenance regimes to eliminate system deficiencies and improve system reliability.
- Oversee project related work for equipment and fabric life cycle replacement.
- Assist in the development and management of the budget process for all offices' expenditures within the defined areas of responsibility.
To Give You An Extra Boost, You Will
- Worked in output based service delivery focused vendor contract models
- Experience in sustainability, health and safety initiatives
- Engagement with reputed professional associations like RICS, IFMA, CII, NASSCOM, CoreNet Global
- You have a degree standard or higher in a Facilities Management, Engineering and/or Building Services discipline with 7 years plus experience. Should have worked within the M&E industry with experience of both contracting and client-side roles
- Experience in managing large office campus (more than a million sq.ft) with modern workspace features
- Proven track record for setting highest level of maintenance standards and providing the right environment and infrastructure support for operating best-in-class amenities like gymnasium, in-house kitchen, child care facilities, health care center etc.
What You Can Expect From Morgan Stanley
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
