About The Role
As a Property Operations Coordinator, your primary responsibilities will include overseeing owner relations, coordinating maintenance and trades scheduling, and ensuring the seamless operation of our properties. This pivotal role demands a comprehensive grasp of repair procedures and associated costs, coupled with adeptness in engaging with diverse stakeholders to facilitate essential services. Your contribution will be integral in maintaining a thorough understanding of repair processes and costs, while effectively navigating the coordination of essential services among various stakeholders. Your secondary responsibilities will be to assist the Accounts team with property related invoices and coordination. The ideal candidate will have an open mind and be willing to take on tasks in new areas should the business shift its approach.Key Responsibilities
- Coordinate and manage all trades involved in property maintenance and management, including but not limited to HVAC, plumbing, electrical, landscaping, and janitorial services.
- Coordinate the scheduling of maintenance tasks, including but not limited to repairs, inspections, and regular maintenance checks.
- Liaise with contractors and tradespeople to schedule and book services, ensuring timely completion of work and adherence to quality standards.
- Understand the delicate nature of repairs and associated costs, providing accurate estimates and cost breakdowns to property owners as needed.
- Utilise Asana to meticulously maintain and streamline operational tasks, enhancing productivity and collaboration within the team.
- Work closely with internal teams, such as housekeeping and guest services, to coordinate maintenance activities without disrupting guest experiences.
- Manage the logistics of maintenance tasks, including access permissions, key management, and coordination with on-site staff or property managers.
- Ensure compliance with safety regulations and company policies during all maintenance activities.
- Maintain accurate records of maintenance schedules, service history, and associated costs for each property.
- Assist in the development and implementation of operational processes to improve efficiency and effectiveness.
- Screen and verify property related invoices when they are received.
- Upload invoices into various software programs.
- Report on invoices or charges when requested.
Onboarding Management::
- Overseeing the onboarding process by making sure that each process is done smoothly by the correct person who should be doing the task.
- Included in the task is to upload photos, make a copy for the website, add amenities, publish to different OTAs, add appropriate tags to the listing, send homeowners their back-end logins to Homhero, and add packages and rates.
Property Manager
- Coordinating with cleaners, caretakers, and maintenance staff at all the properties I manage
- Respond to homeowners' inquiries/questions and pricing
- Provide homeowners with the booking inquiries to get their approval
- Other task:
- Help the team if they have concerns with the tools and processes for bookings
Other Responsibilities
- You will coordinate with the Property Management Team to ensure that requests and concerns are properly addressed.
- Perform other related tasks and duties that may be assigned by the client later on.
About You
- At least 3 years work experience in property management, facilities management, or a related field
- Strong communication and interpersonal skills, with the ability to interact effectively with property owners, contractors, and internal teams.
- Proficiency in Asana with the ability to utilise its features effectively to streamline operational tasks.
- Excellent organisational and time management abilities, with a keen attention to detail.
- Knowledge of repair processes and associated costs, with the ability to provide accurate estimates and cost breakdowns.
- Proficiency in using scheduling software and other relevant tools to coordinate maintenance activities.
- Ability to prioritise tasks and work effectively in a fast-paced environment.
- Familiarity with safety regulations and best practices in property maintenance.
- A proactive mindset and the ability to identify and address potential issues before they escalate.
- Possess a logical mindset that is pre-positioned to work through tasks without error.
- Good mathematical and problem solving skills.
Buddle Benefits Included
Health insuranceInternet allowanceKPI incentive programFortnightly virtual happy hourAnnual group offsitesFiner DetailsSchedule: TBDStart Date: TBD
