Bookings, Guest and Sales Support (EPG10122024)

As a Booking, Sales & Guest Support specialist, you will play a crucial role in ensuring exceptional guest experiences for our client's short-term and long-term property management operations. Your main responsibilities will involve managing guest communications, coordinating bookings, and supporting day-to-day operations for a 15-room motel and 150 studio units. This dynamic position demands strong customer service skills, excellent communication abilities, and the capacity to handle multiple priorities efficiently. If you are passionate about delivering outstanding guest experiences and thrive in a fast-paced environment, we are excited to meet you! You will be responsible for being the first point of contact for all incoming calls, emails, and messages related to bookings and property information, ensuring timely and accurate responses. Additionally, you will coordinate guest communication, provide a seamless check-in process, and act as a liaison between various stakeholders to ensure smooth communication and coordination of maintenance tasks and guest needs. Moreover, you will be tasked with managing guest reviews and feedback on platforms like Booking.com, creating protocols for cleaning schedules and maintenance tasks, and overseeing pricing and availability management during peak and off-peak periods to maximize bookings. In addition to the primary responsibilities, you will be expected to make necessary process suggestions and improvements, contribute to team efforts, and perform other related tasks as assigned by the client. To excel in this role, you should possess clear and effective communication skills, a minimum of 5 years of experience in guest relations or property management, familiarity with STR & booking platforms, empathy, adaptability, problem-solving skills, tech-savviness, attention to detail, and social media marketing experience is a plus. This position offers a range of benefits including health insurance, KPI incentives, a bonus program, fortnightly virtual happy hours, and annual group offsite activities. The work schedule is from 6 am to 3 pm (PH time), Tuesdays to Saturdays, equivalent to 9 am to 6 pm AEDT (Australian Eastern Daylight Time), totaling 40 hours per week. The start date is to be announced.,