Project Manager

As a TaskUs Project Manager, you will be the driving force behind successful project execution. Your role involves road mapping, planning, documenting, and leading initiatives that help TaskUs and its clients stay ahead of the curve. Youll manage projects ranging from client implementations to site builds and strategic company initiatives, with success measured by the outcomes you deliver.

Your responsibilities include:

• Developing comprehensive project plans using standardized documentation (WBS, agendas, action trackers).
• Engaging with key stakeholders and sponsors throughout the project lifecycle, ensuring scope, cost, and timelines are met.
• Leading weekly syncs, tracking milestones, action items, and escalation points.
• Conducting deep-dive meetings with stakeholders, documenting actions, and creating timelines for resolution.
• Validating workflows and processes for new opportunities.
• Acting as the communication hub for project stakeholders, managing competing priorities and expectations.
• Collaborating with internal and external teams across multiple geographies, driving process improvements, troubleshooting issues, and maintaining strong relationships with global partners.
• Being adaptable and solution-minded, navigating changes with resilience and a focus on positive outcomes.
• Managing client relationships and expectations throughout the project cycle.
• Contributing to the closure process and organization-wide improvements based on lessons learned.
• Reporting to cross-geo managers and aligning with diverse teams across multiple regions.

Requirements:

• Bachelors degree or equivalent business/project management experience.
• 3-5 years of project management experience.
• 2+ years in operations/account management, working directly with clients.
• Strong written and verbal communication skills.
• Exceptional problem-solving ability and attention to detail.
• Ability to work collaboratively with teams across different geographies, manage cross-functional teams respectfully, and report to cross-geo managers.
• A solution-oriented mindset, comfortable with change and evolving business needs.
• Openness to working in multiple time zones, usually aligning with client or project teams working hours.

Preferred Qualifications:

• BPO experience.
• PMP, Agile, and/or Lean Six Sigma certifications.
• Experience with international vendor management and launching new sites or geographies.
• Familiarity with cloud-based systems (8x8, Aircall, Five9, Salesforce, Zendesk, Smartsheet, G Suite).