Project Manager

Key Accountabilities

• Ensuring technical solutions align with requirement, business needs.
• Successful delivery of objectives and project milestones to stakeholders.
• High client satisfaction through effective stakeholder management, proactive communication across all project phases and quality outcome
• Risk management - Prompt identification, assessment and mitigation of project risks and roadblocks.

Key Responsibilities

• Develop and maintain comprehensive project plans, schedules, incorporating risk management, resource allocation and milestone tracking.
• Define project scope, goals and deliverables that support business objectives with relevant Product Managers.
• Coordinate with cross-functional teams, product managers, developers, stakeholders, and business teams.
• Lead the daily scrum calls for different running projects with respective Product Managers and their squads.
• Ensure JIRA updates and agile ceremonies across teams. Be the JIRA power user of the company.
• Oversee day to day digital service delivery activities ensuring timely and quality delivery.
• Proactively identify and resolve project issues and risks, applying expert problem-solving skills.
• Regularly report on project health, milestones, and status to stakeholders.
• Stay up to date with digital trends, tools, and technologies relevant to the service line.

Education

• Bachelor’s in information technology, Computer Science, or related field. Masters is a plus.
• Project management certifications like PMP or PRINCE2, agile certifications is a plus.

Experience

• Overall, 6 -7 years in IT/digital - development, testing, support with a minimum of 4 years in IT project management.
• Demonstrated experience in navigating complex technical environments and delivering solutions working with global teams

Knowledge/Skills

• Deep understanding of IT/Digital support, project management and best practices.
• Team management skills, capable of motivating and guiding diverse teams.
• Advanced problem-solving capabilities with a customer centric mindset is preferred.