Project Manager – Onboarding and KYC

About the Digital Business Unit at IndusInd Bank:

The mandate of the Digital Business Unit at IndusInd Bank is as follows:

• Building customer centric products with human centered design principles for retail Individual and micro, small and medium enterprise (MSME) customer segments
• Build innovative products and propositions backed with problem solving mindset to discover and solve latent needs of customers
• Build Embedded Finance (Banking as a Service) applications
• Ensure designs are highly available, highly modular, highly scalable and highly secure drive digital business

Few of the applications managed by the Digital Business Unit include Indie (Bank’s mobile app for retail individual clients), IndusNet (net banking application of the bank), IndusMerchantSolutions app, Whatsapp Banking, Chatbots, Easycredit for Individuals, easycredit for Business Owners, savings, current account and fixed deposit online platforms.

The unit’s objectives are three-fold: (a) Drive better customer experience and engagement, (b) Transform existing lines of businesses and (c) Build new digital only or banking as a service led digital business models.

About the Role

Job Responsibilities:

Project Leadership & Execution

• Lead end-to-end project lifecycle for onboarding and KYC initiatives—from planning to go-live.
• Develop detailed project plans, timelines, and deliverables aligned with regulatory and business goals.
• Manage cross-functional teams across compliance, operations, IT, and client services.
• KYC & Onboarding Strategy
• Design and implement scalable KYC processes in line with AML, OFAC, and CIP regulations.
• Collaborate with compliance and legal teams to ensure regulatory adherence.
• Drive continuous improvement in client onboarding workflows and customer experience.

Technology & Integration

• Oversee deployment of KYC platforms and onboarding tools.
• Ensure integration with core banking systems and data management frameworks.
• Liaise with vendors and internal IT teams for solution delivery and support.
• Stakeholder Management
• Act as the primary liaison for senior leadership, regulators, and external partners.
• Provide regular updates on project status, risks, and mitigation strategies.
• Facilitate steering committee meetings and stakeholder workshops.

Change Management

• Develop and execute change management plans including training, communication, and transition support.
• Ensure smooth adoption of new systems and processes across impacted teams.
• Risk & Compliance Oversight
• Monitor compliance with internal policies and external regulations.
• Identify and mitigate risks associated with onboarding and KYC operations.
• Performance & Budget Management
• Track KPIs and project metrics to measure success and identify areas for improvement.
• Manage budgets and resources efficiently to deliver projects on time and within scope.

Education:

• Bachelor’s or master’s degree in business, Finance, or related field.
• PMP, Prince2, or Agile certification preferred.
• Strong knowledge of KYC, AML, and banking compliance frameworks.
• Proven experience in managing large-scale transformation projects.
• Excellent communication, leadership, and stakeholder engagement skills.