Posted:1 hour ago|
Platform:
Work from Office
Full Time
Novo Nordisk Global Business Services ( GBS) India Department – Commercial GBS- Omnichannel Ops, MES Are you an expert in Campaign project managementDo you have experience in executing end to end multichannel campaignsWe are looking for a Project Manager to join our team in the Commercial, GBS department at Novo Nordisk. If you are ready for a new challenge, read on and apply today for a life-changing career. The position The Campaign Project Manager is responsible for facilitating the end-to-end set-up, execution and analysis of multichannel campaigns in allocated markets together with relevant stakeholders. Main responsibility is to ensure best in class multichannel campaign execution and efficient operations for a great customer experience across activated touchpoints in the customer journey End-to-end coordination, expectation setting and account management of multichannel campaigns in selected markets, focusing on campaign goalsetting, segmentation and activation of the rights channels and content for a great customer experience. Central point of contact for the affiliate in the local set-up, execution and analysis of multichannel campaigns on SFMC inclusive strong stakeholder management across relevant functions/areas. Support affiliates in better practice sharing for continuous improvement of campaigns. Deliver on Multichannel Hub Execution Service KPI’s. Qualifications To be successful in this role, you should have the following qualifications: Master’s Degree or above preferably in Computer Engineering/IT. 5+ years of experience as Project Manager and/or Account Manager in similar size organization. Deep knowledge and previous experience with (digital) pharma marketing is a requirement. Knowledge of -and experience with email marketing and marketing automation is required. Knowledge of -and experience with SFMC (or other marketing automation tools) as well as features/functionalities available to build and execute campaigns is a plus. Previous experience managing campaigns leveraging other channels like WhatsApp and SMS from SFMC would be a value add, Ability to translate marketing/sales requirements into functional campaign possibilities based on platforms and tools available. Excellent project -and stakeholder management skills; managing large scale projects with multiple stakeholders involved. Outstanding presentation, communication and facilitation skills. Self-motivated, strong attention to detail, and focused on delivering the best possible experience for affiliates and local customers (Healthcare Professionals). Ability to work in a fast-paced, results-oriented climate; across functional areas and multiple locations. Proven analytical and problem-solving skills. Fluency in written and spoken English. We support a number of markets so ability to speak other languages is a plus. Shift timings are from 12 PM to 8.30 PM. About the department The Commercial GBS department is responsible for creating insights to launch a product, market intelligence, forecasting, multichannel customer engagement planning, and global brand strategy and tactics. Our team consists of professionals in project management, brand management, brand communications, and life cycle management of products. Located at our headquarters, this fast-paced and dynamic department plays a crucial role in driving the success of our business.
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