Job
Description
We are looking for a highly capable and independent Project Manager to oversee multiple international customer service and call center projects . This is a dynamic, hands-on role where you’ll manage operations, quality, training, and performance across a diverse, multilingual team working both remotely and onsite. 🔧 Key Responsibilities Independently manage multiple customer service/call center projects across international markets Supervise a hybrid team supporting Spanish, Arabic, French, Portuguese , and other local languages Handle team scheduling , shift planning, and daily operations Oversee Quality Assurance , Training , and Performance Management Create and maintain comprehensive reports in Microsoft Excel (pivot tables, dashboards, etc.) Leverage online tools and AI services to drive operational efficiency Conduct interviews , lead onboarding , and manage employee reviews Organize and lead weekly client calls ; provide clear, data-driven updates Proactively manage escalations and implement corrective actions Identify areas for process improvement and innovation ✅ What We’re Looking For Proven experience managing customer service or call center teams/projects Strong people management and multitasking abilities Advanced Excel skills – confident with formulas, analysis, and dashboards Familiarity with AI tools, digital platforms , and automation techniques Excellent verbal and written communication skills Experience with multilingual teams and international client communication Knowledge of CRM systems, workforce tools, and customer support software is a plus 🌟 Why Join Us? Work with a diverse, global team Lead high-impact international projects Flexible work model: combination of remote and in-office Great exposure to clients across multiple geographies Room for growth, ownership, and innovation 📤 Apply now if you’re ready to lead with confidence, drive change, and make an international impact. Address LiveSalesman D-27, Sector-3, NOIDA, Uttar Pradesh, India 2 minutes walk from Noida Sector-16 Metro Station Show more Show less
