Project Manager ERP Implementation

We are seeking an experienced Project Manager to lead the implementation and ongoing service support of our SAAS-based School ERP system for existing and new clients. This role requires a strategic thinker with strong project management skills and experience in educational technology solutions.

Key Responsibilities Implementation Management • Lead end-to-end implementation of School ERP solutions for new clients • Develop comprehensive project plans, timelines, and resource allocation strategies • Coordinate with cross-functional teams including development and support teams • Manage project scope, budget, and deliverables to ensure successful on-time delivery • Conduct risk assessment and mitigation planning throughout project lifecycle

Client Relationship Management • Serve as primary point of contact for clients during implementation and post-go-live phases • Facilitate client onboarding sessions and training programs • Gather and document client requirements and customization needs • Ensure client satisfaction through regular communication and progress updates • Handle escalations and resolve implementation challenges effectively

Service Support • Provide ongoing support and consultation to existing clients • Monitor system performance and user adoption metrics • Coordinate with technical teams for bug fixes, enhancements, and system updates • Develop and maintain client documentation and user guides • Conduct periodic review meetings with clients to assess system effectiveness .

Process Improvement • Continuously improve implementation methodologies and best practices • Create and maintain project templates, checklists, and standard operating procedures • Analyze project outcomes and provide recommendations for process optimization • Contribute to product development roadmap based on client feedback

Preferred Qualifications • Experience with School Management Systems or Educational ERP platforms • Previous work in K-12 or higher education environments • Experience with change management in educational institutions

Key Performance Indicators • Project delivery success rate and on-time completion • Client satisfaction scores and retention rates • Implementation timeline adherence • System adoption rates post-implementation • Client support response times and resolution rates

Working Conditions • Standard office environment with occasional client site visits • Flexibility to work for client support after office hours • Travel requirements: Client meetings and training sessions

Job Type: Full-time

Pay: ₹13,601.72 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Monday to Friday

Work Location: In person