Project Manager - CRM

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Position Title

Project Manager - Enterprise

Grade/ Band

Manager - II

Business Group

Corporate

Function

IT

Location

Mumbai,HO

Reports to

AVP – Enterprise Solutions

Purpose

Project Manager – CRM

Role and responsibilities:

• Lead and manage end to end

  CRM implementation and enhancement projects

  from planning to delivery, ensuring timelines, budgets, and quality benchmarks are met.
• Collaborate closely with

  senior business stakeholders

  to understand requirements, define scope, and translate them into actionable CRM solutions.
• Partner with technology teams, vendors, and consultants to ensure successful delivery and integration of CRM initiatives across functions.
• Manage team of Business analysts and drive delivery in coordination with tech partners
• Drive

  CRM adoption and change management

  , enabling business teams to leverage tools effectively for customer engagement, insights, and decision-making.
• Establish project governance frameworks, monitor progress, manage risks, and report project status to leadership.
• Stay updated on emerging CRM technologies and best practices to recommend innovative solutions that align with organizational goals.
• Ability to thrive in a fast-paced, dynamic environment with a focus on delivery and outcomes.

Experience and Qualification:

Essential

• MBA/ Postgraduate in Business, Technology, or related fields with 12-15 years of experience in managing

  CRM projects and implementations

  .
• ERP implementation experience in services industry
• Deep understanding of CRM systems (Zoho, Salesforce, Microsoft Dynamics, or equivalent), integrations, and workflows.
• Excellent project management skills with exposure to Agile/Waterfall methodologies.
• Strong problem-solving, communication, and stakeholder management abilities.

Desirable

• Background:

  Preferably from a

  consulting

  or large-scale enterprise environment.
• Project Management certification (PMP / PRINCE2 / Agile) would be an added advantage.

(Lighthouse Learning is an equal opportunity employer and its recruitment and selection process does not discriminate on gender, caste, creed, class, language, region, race etc. Candidates meeting the required qualifications as per the job description and specification shall be provided with a fair opportunity for employment)