Project Manager (CRM)

Role

Skill

Mode

Experience

Job Location

Educational Qualification

Job Overview

The Project Manager plays a critical role in driving successful delivery of moderately complex projects, particularly those involving CRM platforms such as Salesforce. This role requires a strong technical foundation, excellent communication skills, and the ability to lead cross-functional teams. The ideal candidate should also demonstrate the ability to lead transformation initiatives across diverse teams within a large and complex architectural ecosystem. Experience in managing transformation programs involving multiple vendors, including participation in RFI and RFP processes, is essential.

Roles & Responsibilities:

• Validates the project scope, plans and schedules for moderately complex projects; adheres to metrics for project success and begins to suggest appropriate metrics; provides input to and applies standards (e.g. delivery process, roles and responsibilities, operational norms, compliance).
• Identifies risks to program success and escalates to management as necessary.
• Manages project delivery process, scope, and costs of moderately complex projects under broad supervision; drives completion of the project.
• Manages stakeholder relationships; develops and executes communication plan.
• Manages change by identifying impacts of the project, building awareness and support for change within the organization, and contributing to development of training.
• Evaluates project results against success metrics; recommends or implements changes to processes, resources and solutions that improve productivity and end product.
• Consistently delivers established team reporting and guidance metrics.

• CRM Technical Expertise:

  Deep understanding of Salesforce (Sales Cloud, Service Cloud) or other CRM platforms designed for Go-to-Market teams. Ability to translate business needs into scalable technical solutions.

• Transformation Leadership:

  Proven experience leading transformation initiatives across complex architectural ecosystems involving multiple teams and systems.

• Vendor Management:

  Hands-on experience managing vendor relationships, including leading RFI and RFP processes, evaluating proposals, and coordinating multi-vendor delivery.

• Stakeholder Engagement:

  Strong interpersonal skills with the ability to build trust and influence across Sales, Business Development, Marketing, and IT teams.

• Communication:

  Outgoing personality with excellent verbal and written communication skills. Able to tailor messaging to technical and non-technical audiences.

• Project Delivery:

  Skilled in managing scope, timelines, and budgets for moderately complex projects. Familiar with Agile and Waterfall methodologies.

• Problem-Solving:

  Analytical mindset with the ability to anticipate issues, assess risks, and implement effective solutions

  .

• Change Management:

  Experience in driving organizational change, including impact analysis, training, and adoption strategies.

• Reporting & Metrics:

  Ability to define, track, and report on success metrics that align with business goals.

Skills & Abilities:

• CRM Experience

  : Minimum 5 years of hands-on experience in software and/or product development on Salesforce platforms (Sales Cloud, Service Cloud) or other enterprise CRM systems.

• Transformation Projects

  : Demonstrated experience leading transformation initiatives across large, complex ecosystems involving multiple teams and technologies.

• Vendor Engagement

  : Proven track record in managing vendor relationships, including leading RFI and RFP processes and evaluating proposals.

Certifications

Project Management Professional (PMP) – highly regarded.

Certified ScrumMaster (CSM) – preferred for Agile environments.

Salesforce certifications (e.g., Administrator, Platform App Builder, or Consultant) – a strong plus.

• Methodologies

  : Familiarity with Agile, Scrum, and Waterfall project management methodologies.

• Communication & Leadership

  : Strong leadership presence with excellent communication and stakeholder management skills.