Project Lead

Role Overview: As a ServiceNow Architect specializing in ITSM and ITOM, you play a vital role in shaping the IT service delivery capabilities and optimizing IT operations through the ServiceNow platform. Collaborating closely with cross-functional teams, your responsibilities include designing and implementing robust, scalable, and efficient solutions. Key Responsibilities: - Lead the design and architecture of ServiceNow solutions for ITSM and ITOM, ensuring alignment with industry best practices and business requirements. - Oversee the development of custom applications, modules, and workflows within the ServiceNow platform to enhance IT service delivery and operations. - Architect and manage complex integrations between ServiceNow and various IT systems, such as configuration management databases (CMDBs), monitoring tools, and other ITOM components. - Establish and enforce governance policies, security standards, and best practices for the ServiceNow environment, guaranteeing compliance with ITIL and ITSM frameworks. - Continuously evaluate and optimize the performance, scalability, and reliability of ServiceNow in the ITSM and ITOM domains. - Lead and manage ServiceNow implementation projects, collaborating with stakeholders, conducting workshops, and ensuring successful project delivery. - Provide technical leadership and mentorship to ServiceNow development teams, promoting the adoption of best practices and architectural guidelines. - Create and maintain comprehensive documentation of platform architecture, configurations, and integration strategies. - Maintain relationships with ServiceNow vendors, keeping abreast of platform updates, new features, and emerging technologies. - Conduct training sessions and workshops to enhance the understanding of ServiceNow ITSM and ITOM capabilities among IT teams and stakeholders. Qualifications: - Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). - Proven experience as a ServiceNow Architect focusing on ITSM and ITOM, with at least [X] years of hands-on experience. - ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA) certifications are mandatory. Certified Application Architect (CAA) or Certified System Architect (CSA) is a plus. - Strong knowledge of ITSM and ITOM processes, ITIL best practices, and ServiceNow platform functionalities. - Expertise in ServiceNow development, scripting (JavaScript), and custom application design. - Extensive experience with integration methods like REST, SOAP, and MID Server. - Exceptional problem-solving and analytical skills. - Strong communication and leadership abilities. - Ability to collaborate effectively with cross-functional teams and stakeholders.,