29 Servicenow Architect Jobs

Job Description: Key Responsibilities Strategic Planning: Collaborate with key stakeholders to understand business objectives and translate them into ServiceNow platform initiatives. Develop and maintain a roadmap for the ITSM, ensuring alignment with organizational goals and industry best practices. Module Configuration and Customization: Lead the design and implementation of ITSM, including configuration, customization, and integration with other systems. Stay abreast of ServiceNow updates and new features to leverage the latest capabilities for improved efficiency and user experience. User Story Definition and Prioritization: Work closely with business units to gather requirements and define user stories for enhancements and new features. Prioritize backlog items based on business value, strategic goals, and user needs. Cross-functional Collaboration: Collaborate with cross-functional teams, including IT, HR, and other business units, to ensure the ServiceNow platform meets diverse needs. Function as a liaison between technical teams and end-users to facilitate effective communication and understanding. Change Management: Implement effective change management strategies to ensure smooth adoption of new features and processes. Provide training and documentation for end-users to maximize platform utilization. Release Planning and Execution: Plan and manage product releases, coordinating with development, testing, and deployment teams. Monitor release progress and resolve any roadblocks or issues that arise during implementation. User Acceptance Testing (UAT): Define clear acceptance criteria for user stories and work closely with ServiceNow teams to ensure comprehensive testing. Coordinate and support user acceptance testing, gathering feedback and ensuring the solution meets business needs. Continuous Improvement: Proactively identify opportunities for process improvements, user experience enhancements, and efficiency gains. Stay up to date with ServiceNow platform capabilities and industry best practices. Stakeholder Engagement and Communication: Communicate project statuses, updates, and progress to stakeholders at various levels of the organization. Address questions, concerns, and feedback to ensure alignment and transparency. Vendor Management: Manage relationships with ServiceNow vendors and stay informed about platform updates, releases, and best practices. Evaluate and recommend third-party applications or integrations to enhance the platform.

Mandatory skills- ServiceNow ITSM and Integrations Detailed Roles & Responsbilities: • Requirements gathering • Solution Design • Impact assessment on new solutions • configuration changes • Configuring scripts

We’re looking for a ServiceNow Integration Architect with 9+ years of experience and at least 3 full implementations. Must have strong skills in JavaScript, HTML/CSS, SQL, and ServiceNow modules like ITOM, HAM, SAM.

As a ServiceNow Architect specializing in ITSM and ITOM, you play a vital role in shaping our IT service delivery capabilities and optimizing our IT operations through the ServiceNow platform. Collaborating closely with cross-functional teams, your responsibilities include designing and implementing robust, scalable, and efficient solutions. Key Responsibilities: You lead the design and architecture of ServiceNow solutions for ITSM and ITOM, ensuring alignment with industry best practices and business requirements. You oversee the development of custom applications, modules, and workflows within the ServiceNow platform to enhance IT service delivery and operations. You architect and manage complex integrations between ServiceNow and various IT systems, such as configuration management databases (CMDBs), monitoring tools, and other ITOM components. You establish and enforce governance policies, security standards, and best practices for the ServiceNow environment, guaranteeing compliance with ITIL and ITSM frameworks. You continuously evaluate and optimize the performance, scalability, and reliability of ServiceNow in the ITSM and ITOM domains. You lead and manage ServiceNow implementation projects, collaborating with stakeholders, conducting workshops, and ensuring successful project delivery. You provide technical leadership and mentorship to ServiceNow development teams, promoting the adoption of best practices and architectural guidelines. You create and maintain comprehensive documentation of platform architecture, configurations, and integration strategies. You maintain relationships with ServiceNow vendors, keeping abreast of platform updates, new features, and emerging technologies. You conduct training sessions and workshops to enhance the understanding of ServiceNow ITSM and ITOM capabilities among IT teams and stakeholders. Qualifications: - Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). - Proven experience as a ServiceNow Architect focusing on ITSM and ITOM, with at least [X] years of hands-on experience. - ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA) certifications are mandatory. Certified Application Architect (CAA) or Certified System Architect (CSA) is a plus. - Strong knowledge of ITSM and ITOM processes, ITIL best practices, and ServiceNow platform functionalities. - Expertise in ServiceNow development, scripting (JavaScript), and custom application design. - Extensive experience with integration methods like REST, SOAP, and MID Server. - Exceptional problem-solving and analytical skills. - Strong communication and leadership abilities. - Ability to collaborate effectively with cross-functional teams and stakeholders.,

Service Now Architect - (Bangalore location only) 8+ Years Bangalore - Hybrid Mandatory skills required : ITSM, ITAM, ITOM 8+ years of hands-on experience with ServiceNow, including architecture, design, and development. Proven experience in ITSM, ITAM, ITOM Discovery & Service Mapping, HRSD, Facilities Management, Portals, Workspaces and Complex Integrations. Technical Skills Proficiency in JavaScript, Glide API, Flow Designer, Integration Hub, and MID Server setup/configurations. Deep understanding of CMDB architecture, CSDM framework and related processes. Experience with ServiceNow Automated Test Framework (ATF) and Performance Analytics is a plus. Strong expertise in Portal and Workspace customization using AngularJS and ServiceNow UI Framework. Soft Skills Excellent communication, presentation, and documentation skills. Ability to work collaboratively within agile teams. Strong problem-solving skills and attention to detail. Certifications (Good to Have) ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD Certified Technical Architect (CTA) Agile or Scrum certifications (e.g., Certified ScrumMaster, ITIL) Sincerely, Sonia TS

Key Responsibilities: - Design, develop, and implement solutions on the ServiceNow platform. - Customize ServiceNow applications and facilitate the rollout of new applications and modules. - Work on workflows, business rules, UI policies, client scripts, and automated tasks. - Maintain and support existing ServiceNow applications and integrations. - Develop custom applications/modules using JavaScript, Glide, HTML/CSS. - Collaborate with stakeholders and cross-functional teams to gather requirements and provide technical solutions. - Ensure best practices are followed for ServiceNow coding and implementation. Must-Have Skills : - Strong knowledge of ServiceNow platform and development tools. - Experience with core modules: Incident, Problem, Change, Request, CMDB. - Hands-on experience with scripting (JavaScript, Glide API). - Experience with ServiceNow Studio, Flow Designer, and IntegrationHub. - Familiarity with REST/SOAP API integrations. - Understanding of ITIL processes. Preferred Qualifications : - ServiceNow Certified System Administrator (CSA). - ITIL v3/v4 Foundation Certification. - Experience with ITSM, ITOM, SeCOps and other modules. - Experience with Agile/Scrum methodologies. Soft Skills : - Excellent communication and collaboration skills. - Ability to work independently and in a team. - Strong problem-solving and analytical skills.

8+ years of overall IT experience , with 4+ years in ServiceNow development/architecture. Strong hands-on experience with multiple ServiceNow modules (ITSM, ITOM, CMDB, Discovery, Service Portal, etc.). Deep understanding of ServiceNow platform architecture , data model, APIs, and integrations. Proven experience in designing complex ServiceNow solutions and integrations using REST, SOAP, MID Servers. Solid experience with JavaScript, Glide API, and ServiceNow scripting (business rules, client scripts, UI policies/actions). Experience with ServiceNow Implementation Methodology (SIM) and Agile/DevOps practices. Familiar with CMDB data models, CI relationships , and Discovery configuration. ServiceNow Certified System Administrator and Certified Implementation Specialist (CIS) preferred.

Key Responsibilities: - Design, develop, and implement solutions on the ServiceNow platform. - Customize ServiceNow applications and facilitate the rollout of new applications and modules. - Work on workflows, business rules, UI policies, client scripts, and automated tasks. - Maintain and support existing ServiceNow applications and integrations. - Develop custom applications/modules using JavaScript, Glide, HTML/CSS. - Collaborate with stakeholders and cross-functional teams to gather requirements and provide technical solutions. - Ensure best practices are followed for ServiceNow coding and implementation. Must-Have Skills : - Strong knowledge of ServiceNow platform and development tools. - Experience with core modules: Incident, Problem, Change, Request, CMDB. - Hands-on experience with scripting (JavaScript, Glide API). - Experience with ServiceNow Studio, Flow Designer, and IntegrationHub. - Familiarity with REST/SOAP API integrations. - Understanding of ITIL processes. Preferred Qualifications : - ServiceNow Certified System Administrator (CSA). - ITIL v3/v4 Foundation Certification. - Experience with ITSM, ITOM, SeCOps and other modules. - Experience with Agile/Scrum methodologies. Soft Skills : - Excellent communication and collaboration skills. - Ability to work independently and in a team. - Strong problem-solving and analytical skills.

Key Responsibilities: - Design, develop, and implement solutions on the ServiceNow platform. - Customize ServiceNow applications and facilitate the rollout of new applications and modules. - Work on workflows, business rules, UI policies, client scripts, and automated tasks. - Maintain and support existing ServiceNow applications and integrations. - Develop custom applications/modules using JavaScript, Glide, HTML/CSS. - Collaborate with stakeholders and cross-functional teams to gather requirements and provide technical solutions. - Ensure best practices are followed for ServiceNow coding and implementation. Must-Have Skills : - Strong knowledge of ServiceNow platform and development tools. - Experience with core modules: Incident, Problem, Change, Request, CMDB. - Hands-on experience with scripting (JavaScript, Glide API). - Experience with ServiceNow Studio, Flow Designer, and IntegrationHub. - Familiarity with REST/SOAP API integrations. - Understanding of ITIL processes. Preferred Qualifications : - ServiceNow Certified System Administrator (CSA). - ITIL v3/v4 Foundation Certification. - Experience with ITSM, ITOM, SeCOps and other modules. - Experience with Agile/Scrum methodologies. Soft Skills : - Excellent communication and collaboration skills. - Ability to work independently and in a team. - Strong problem-solving and analytical skills

Key Responsibilities: - Design, develop, and implement solutions on the ServiceNow platform. - Customize ServiceNow applications and facilitate the rollout of new applications and modules. - Work on workflows, business rules, UI policies, client scripts, and automated tasks. - Maintain and support existing ServiceNow applications and integrations. - Develop custom applications/modules using JavaScript, Glide, HTML/CSS. - Collaborate with stakeholders and cross-functional teams to gather requirements and provide technical solutions. - Ensure best practices are followed for ServiceNow coding and implementation. Must-Have Skills : - Strong knowledge of ServiceNow platform and development tools. - Experience with core modules: Incident, Problem, Change, Request, CMDB. - Hands-on experience with scripting (JavaScript, Glide API). - Experience with ServiceNow Studio, Flow Designer, and IntegrationHub. - Familiarity with REST/SOAP API integrations. - Understanding of ITIL processes. Preferred Qualifications : - ServiceNow Certified System Administrator (CSA). - ITIL v3/v4 Foundation Certification. - Experience with ITSM, ITOM, SeCOps and other modules. - Experience with Agile/Scrum methodologies. Soft Skills : - Excellent communication and collaboration skills. - Ability to work independently and in a team. - Strong problem-solving and analytical skills.

Key Responsibilities: - Design, develop, and implement solutions on the ServiceNow platform. - Customize ServiceNow applications and facilitate the rollout of new applications and modules. - Work on workflows, business rules, UI policies, client scripts, and automated tasks. - Maintain and support existing ServiceNow applications and integrations. - Develop custom applications/modules using JavaScript, Glide, HTML/CSS. - Collaborate with stakeholders and cross-functional teams to gather requirements and provide technical solutions. - Ensure best practices are followed for ServiceNow coding and implementation. Must-Have Skills : - Strong knowledge of ServiceNow platform and development tools. - Experience with core modules: Incident, Problem, Change, Request, CMDB. - Hands-on experience with scripting (JavaScript, Glide API). - Experience with ServiceNow Studio, Flow Designer, and IntegrationHub. - Familiarity with REST/SOAP API integrations. - Understanding of ITIL processes. Preferred Qualifications : - ServiceNow Certified System Administrator (CSA). - ITIL v3/v4 Foundation Certification. - Experience with ITSM, ITOM, SeCOps and other modules. - Experience with Agile/Scrum methodologies. Soft Skills : - Excellent communication and collaboration skills. - Ability to work independently and in a team. - Strong problem-solving and analytical skills.

Key Responsibilities: - Design, develop, and implement solutions on the ServiceNow platform. - Customize ServiceNow applications and facilitate the rollout of new applications and modules. - Work on workflows, business rules, UI policies, client scripts, and automated tasks. - Maintain and support existing ServiceNow applications and integrations. - Develop custom applications/modules using JavaScript, Glide, HTML/CSS. - Collaborate with stakeholders and cross-functional teams to gather requirements and provide technical solutions. - Ensure best practices are followed for ServiceNow coding and implementation. Must-Have Skills : - Strong knowledge of ServiceNow platform and development tools. - Experience with core modules: Incident, Problem, Change, Request, CMDB. - Hands-on experience with scripting (JavaScript, Glide API). - Experience with ServiceNow Studio, Flow Designer, and IntegrationHub. - Familiarity with REST/SOAP API integrations. - Understanding of ITIL processes. Preferred Qualifications : - ServiceNow Certified System Administrator (CSA). - ITIL v3/v4 Foundation Certification. - Experience with ITSM, ITOM, SeCOps and other modules. - Experience with Agile/Scrum methodologies. Soft Skills : - Excellent communication and collaboration skills. - Ability to work independently and in a team. - Strong problem-solving and analytical skills.

Looking for expert in any ONE of the following skills ServiceNow Architect ServiceNow Lead ServiceNow CMDB ServiceNow HRSD ServiceNow ITSM ServiceNow Service Portfolio Management ServiceNow CSM ServiceNow Developer ServiceNow BPM ServiceNow ITOM

Key Responsibilities: - Design, develop, and implement solutions on the ServiceNow platform. - Customize ServiceNow applications and facilitate the rollout of new applications and modules. - Work on workflows, business rules, UI policies, client scripts, and automated tasks. - Maintain and support existing ServiceNow applications and integrations. - Develop custom applications/modules using JavaScript, Glide, HTML/CSS. - Collaborate with stakeholders and cross-functional teams to gather requirements and provide technical solutions. - Ensure best practices are followed for ServiceNow coding and implementation. Must-Have Skills : - Strong knowledge of ServiceNow platform and development tools. - Experience with core modules: Incident, Problem, Change, Request, CMDB. - Hands-on experience with scripting (JavaScript, Glide API). - Experience with ServiceNow Studio, Flow Designer, and IntegrationHub. - Familiarity with REST/SOAP API integrations. - Understanding of ITIL processes. Preferred Qualifications : - ServiceNow Certified System Administrator (CSA). - ITIL v3/v4 Foundation Certification. - Experience with ITSM, ITOM, SeCOps and other modules. - Experience with Agile/Scrum methodologies. Soft Skills : - Excellent communication and collaboration skills. - Ability to work independently and in a team. - Strong problem-solving and analytical skills.

Skills : ITOM, GRC, ITSM+integration Architect(8 years and above) requirements. Please share profiles for ServiceNow Architect role who is having more than 8 years of experience and having skill set or ITSM & Integration module.

Greetings of the Day. Maantic Inc is a Digital Transformation Service Provider helping organizations redefine business processes and transform customer experiences to stay ahead in a fast-paced dynamic world. Maantic Inc was established in 2009 in Sunnyvale, CA, USA. We started our off-shore operations in 2014 in India, with Delivery Centres in Pune, Kolkata; and a connect centre in Hyderabad. Our certified consultants and highly qualified technical teams provide superior Digital Transformation Services and end to end Business Solutions. We cover various industry verticals including BFSI, Pharma, Healthcare, Manufacturing, Retail and the Gaming industry. Maantic also has its presence in Florida (USA), Canada, Singapore and Australia. Globally we are 500+ and Increasing YOY. Maantic's core focus is in BPM, CRM and RPA Technologies and is business partners with Pegasystems, Appian, Salesforce, ServiceNow, Automation Anywhere and UiPath. We have a growing presence in QE&A and Emerging Technologies like Web Technologies, Data Engineering, Data Analytics, Enterprise Cloud Solutions, AI and ML domain as well. Please refer to the Company Profile: https://www.maantic.com/ ServiceNow Developer - HRSD (Senior to Architect level) Location : Pan India - Remote Notice Period : 0 to 15 days (preferred Immediate Joiners and Serving NP) Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in ServiceNow development, with a strong focus on HRSD implementation and customization (minimum 3-5 years). Deep expertise in ServiceNow HRSD modules including: - HR Case Management - Knowledge Management - Employee Service Center / Employee Center Pro - Lifecycle Events (Onboarding, Offboarding, etc.) - Employee Document Management - Virtual Agent - HR Agent Workspace Strong proficiency in ServiceNow platform development: - JavaScript, GlideScript, HTML, CSS - Business Rules, Client Scripts, Script Includes, UI Actions, UI Policies, Access Control Lists (ACLs) - Workflows, Flow Designer, Service Catalog, Service Portal development (Widgets, Pages) - Custom Application Development (Scoped Applications) Extensive experience with integrations: - REST/SOAP APIs, JSON, XML - MID Servers - Knowledge of common HR system integrations (e.g., Workday, SAP HR). Solid understanding of HR functions, processes, and best practices. Experience working in an Agile/Scrum development environment. Excellent problem-solving, analytical, and critical thinking skills. Strong communication (written and verbal), interpersonal, and collaboration skills. Ability to work independently and as part of a cross-functional team. ServiceNow Certifications (preferred): - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) - ServiceNow Certified Implementation Specialist (CIS) - HR Service Delivery In case you would be interested for this opportunity, please share your: - Current CTC - Expected CTC - Notice period - Reasons for Looking out - LinkedIn Link Kindly Ignore in case you have already applied or this email is not relevant. Regards and Thanks | E-Verify Employer | Certified Minority Business Enterprise | Pega & Salesforce Gold Partner | Appian | UiPath | ServiceNow | NAMRATA SHARMA Senior Technical Recruiter Mobile: 7262979034 / 9322758248 Email: namrata.sharma@maantic.com Website: https://www.maantic.com/ LinkedIn: https://www.linkedin.com/in/namrata-sharma-968a4119b/Role & responsibilities Preferred candidate profile

ServiceNow ITOM Developer Position Title: ServiceNow ITOM Developer Experience: 5+ Years Location: Bangalore Key Responsibilities: Configure and implement ServiceNow ITOM solutions, including Discovery, Event Management, and Orchestration. Develop and customize ServiceNow ITOM applications to align with business requirements. Ensure effective integration between ServiceNow ITOM and other systems such as monitoring tools and CMDB. Automate IT operations processes, including incident, change, and event management, to drive operational efficiency. Perform configuration, testing, and validation of ITOM modules to ensure seamless performance. Integrate ServiceNow ITOM with monitoring tools like Nagios, SolarWinds, or other third-party monitoring systems. Manage and troubleshoot Discovery jobs, Event Management rules, and Orchestration workflows. Work closely with stakeholders to design solutions for improving IT operations and service delivery. Conduct performance tuning and optimization for the ITOM platform. Provide ongoing support for the ITOM platform, troubleshooting issues and identifying process improvements. Required Skills & Qualifications: 4 years of hands-on experience in ServiceNow ITOM (Discovery, Event Management, Orchestration, and Cloud Management). Strong experience in configuring and managing ServiceNow Discovery and Event Management. Familiarity with ServiceNow Orchestration and automation tools. Expertise in ServiceNows CMDB and how it integrates with ITOM. Experience with REST and SOAP web services for integrations. Ability to design and implement automated workflows in ServiceNow. Proficiency in scripting (Server-side and Client-side) within ServiceNow (JavaScript, GlideScript, etc.). Knowledge of operational IT processes, including monitoring, event management, and incident response. ServiceNow Certified Implementation Specialist (CIS) – ITOM or similar certification is preferred. Desired Skills: Familiarity with IT Operations monitoring tools like Nagios, SolarWinds, etc. Strong problem-solving skills and the ability to troubleshoot complex ITOM issues. ServiceNow Integration Hub experience. Understanding of ITIL best practices in ITOM.

Key Responsibilities: - Design, develop, and implement solutions on the ServiceNow platform. - Customize ServiceNow applications and facilitate the rollout of new applications and modules. - Work on workflows, business rules, UI policies, client scripts, and automated tasks. - Maintain and support existing ServiceNow applications and integrations. - Develop custom applications/modules using JavaScript, Glide, HTML/CSS. - Collaborate with stakeholders and cross-functional teams to gather requirements and provide technical solutions. - Ensure best practices are followed for ServiceNow coding and implementation. Must-Have Skills : - Strong knowledge of ServiceNow platform and development tools. - Experience with core modules: Incident, Problem, Change, Request, CMDB. - Hands-on experience with scripting (JavaScript, Glide API). - Experience with ServiceNow Studio, Flow Designer, and IntegrationHub. - Familiarity with REST/SOAP API integrations. - Understanding of ITIL processes. Preferred Qualifications : - ServiceNow Certified System Administrator (CSA). - ITIL v3/v4 Foundation Certification. - Experience with ITSM, ITOM, SeCOps and other modules. - Experience with Agile/Scrum methodologies. Soft Skills : - Excellent communication and collaboration skills. - Ability to work independently and in a team. - Strong problem-solving and analytical skills.

Key Responsibilities: - Design, develop, and implement solutions on the ServiceNow platform. - Customize ServiceNow applications and facilitate the rollout of new applications and modules. - Work on workflows, business rules, UI policies, client scripts, and automated tasks. - Maintain and support existing ServiceNow applications and integrations. - Develop custom applications/modules using JavaScript, Glide, HTML/CSS. - Collaborate with stakeholders and cross-functional teams to gather requirements and provide technical solutions. - Ensure best practices are followed for ServiceNow coding and implementation. Must-Have Skills : - Strong knowledge of ServiceNow platform and development tools. - Experience with core modules: Incident, Problem, Change, Request, CMDB. - Hands-on experience with scripting (JavaScript, Glide API). - Experience with ServiceNow Studio, Flow Designer, and IntegrationHub. - Familiarity with REST/SOAP API integrations. - Understanding of ITIL processes. Preferred Qualifications : - ServiceNow Certified System Administrator (CSA). - ITIL v3/v4 Foundation Certification. - Experience with ITSM, ITOM, SeCOps and other modules. - Experience with Agile/Scrum methodologies. Soft Skills : - Excellent communication and collaboration skills. - Ability to work independently and in a team. - Strong problem-solving and analytical skills.

Key Responsibilities: - Design, develop, and implement solutions on the ServiceNow platform. - Customize ServiceNow applications and facilitate the rollout of new applications and modules. - Work on workflows, business rules, UI policies, client scripts, and automated tasks. - Maintain and support existing ServiceNow applications and integrations. - Develop custom applications/modules using JavaScript, Glide, HTML/CSS. - Collaborate with stakeholders and cross-functional teams to gather requirements and provide technical solutions. - Ensure best practices are followed for ServiceNow coding and implementation. Must-Have Skills : - Strong knowledge of ServiceNow platform and development tools. - Experience with core modules: Incident, Problem, Change, Request, CMDB. - Hands-on experience with scripting (JavaScript, Glide API). - Experience with ServiceNow Studio, Flow Designer, and IntegrationHub. - Familiarity with REST/SOAP API integrations. - Understanding of ITIL processes. Preferred Qualifications : - ServiceNow Certified System Administrator (CSA). - ITIL v3/v4 Foundation Certification. - Experience with ITSM, ITOM, SeCOps and other modules. - Experience with Agile/Scrum methodologies. Soft Skills : - Excellent communication and collaboration skills. - Ability to work independently and in a team. - Strong problem-solving and analytical skills.

ServiceNow Architect Experience-10-16 yrs Location-pune, Hyderabad Architect Experience is Must in ServiceNow

Candidates must have experience in any ONE of the following ServiceNow CMDB ServiceNow HRSD ServiceNow ITSM ServiceNow Service Portfolio Management ServiceNow CSM ServiceNow Developer/Admin ServiceNow Architect ServiceNow BPM ServiceNow ITOM

Roles and Responsibilities Design, implement, and maintain ServiceNow ITSM solutions for clients across various industries. Develop and customize workflows, business rules, and integrations to meet client requirements. Collaborate with cross-functional teams to identify process improvements and optimize IT service delivery. Provide technical guidance on best practices for ITSM implementation using ServiceNow platform. Ensure compliance with industry standards (e.g., ITIL) by developing CMDB models and conducting regular audits. Desired Candidate Profile 8-13 years of experience in IT services & consulting with expertise in ITSM, ITOM, CMDB, ITAM, or related fields. Strong understanding of ServiceNow architecture and its applications in an enterprise environment. Proven track record of implementing successful projects using ServiceNow platform. Excellent communication skills with ability to work effectively with stakeholders at all levels.

Design, develop, and implement ServiceNow solutions. Customize and configure ITSM, PPM, HRCM modules like Incident Management, Change Management, Request Management, Problem Management, Major Incident Management, Reporting, PA, Dashboard, Workflow, Flow designer, Service Portal and Service Catalog/form development. Custom Apps related Bug fixing & Customization GSM, BMS, Pension Query, HELP Provide technical support and resolve incidents, RITMs. Collaborate with cross-functional teams for issue resolution. Ensure ServiceNow configurations comply with security standards. Implement and maintain access controls and security policies. Build and customize reports and dashboards. Implement PA-performance analytics for service improvement. Create and update technical documentations. Maintain documentation for configurations and enhancements. Stay informed about ServiceNow updates and best practices. Propose and implement continuous improvement initiatives. Platform Upgrade project experience. Integration: Build and maintain integrations between ServiceNow and external 3rd party systems. Ex:Teams, Workday, Open system, etc. Work on API configuration, Scripted API integrations and MID server configuration & End-to End Integration development using SOAP, REST,etc. Scripting and Automation: Develop and maintain the Modules - using JavaScript and Glide Script, HTML, CSS, AJAX, Script Include, etc. Implement automation solutions for process optimization ex: Emergency List update. Create and enhance user interfaces, forms/Catalogs, and workflows/Flow designer. Design and implement Service Portal pages for self-service. Technical Skills: Proficiency in Java Script, HTML, CSS, AJAX, Glide script. Implementation experience on VIRTUAL CHAT/AGENT CHAT,CMDB, ITSM, CSM, ITAM, ITOM, ITBM with strong Scripting Extensive experience in ServiceNow platform development and customization. Must have wide implementation experience of ServiceNow APIs, web services, and new integration techniques. Required Technical Skill Set: ITSM, Service Catalog, Knowledge, Incident, Change Problem Certifications: ServiceNow Certified Application Developer (CAD) certification (preferred)+ CIS- ITSM, CSM, HRCM, PPM, CMDB, HAM, SAM, ITIL, Other relevant ServiceNow certifications are advantageous. Analytical and Problem-Solving: Strong analytical and troubleshooting skills. Attention to detail and commitment to delivering high-quality solutions within SLA. ITSM Must have hands on standard ITSM process implementation ServiceNow in depth Process knowledge (ITSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. Or PPM: Experience with the ServiceNow PPM application Knowledge of Projects, Portfolios, Demands, processes, and best practices Knowledge of Project Management, best practices and design Experience designing and/or implementing an PPM customizations Should be ServiceNow PPM Implementation specialist with sound knowledge integration with external systems using REST and Web services

Role :- ServiceNow Architect Experience:- 7 to 15 Years Job Location :- Hyderabad, Chennai, Bangalore. New Delhi, Pune, Mumbai Notice Period :- 0 to 30 Days Job Type :- Full Time Permanent Mandatory Skills:- ServiceNow Architect , ITSM , ITOM, SAM, HAM Please find the Job Description:- • Minimum 8+ years of experience, currently working as an Architect on the ServiceNow platform. • Experience with architecting ITxM (i.e. ITSM, ITOM, ITAM) modules in ServiceNow. • Experience on any other ServiceNow module is a plus. • Experience on at-least 2 end-to-end implementations of ITSM, ITOM and ITAM. • Must be well equipped with running customer workshops for requirement gathering, together with BA. • Experience in building roadmaps and providing consultation keeping in mind the existing tool stack of the customer. • Experience with improving CMDB health and suggesting improvements. • Adept to a client facing role. Good written, verbal communication & interpersonal skills Thanks & Regards NTT DATA - TAG