Project Lead

As a ServiceNow Architect specializing in ITSM and ITOM, you play a vital role in shaping our IT service delivery capabilities and optimizing our IT operations through the ServiceNow platform. Collaborating closely with cross-functional teams, your responsibilities include designing and implementing robust, scalable, and efficient solutions. Key Responsibilities: You lead the design and architecture of ServiceNow solutions for ITSM and ITOM, ensuring alignment with industry best practices and business requirements. You oversee the development of custom applications, modules, and workflows within the ServiceNow platform to enhance IT service delivery and operations. You architect and manage complex integrations between ServiceNow and various IT systems, such as configuration management databases (CMDBs), monitoring tools, and other ITOM components. You establish and enforce governance policies, security standards, and best practices for the ServiceNow environment, guaranteeing compliance with ITIL and ITSM frameworks. You continuously evaluate and optimize the performance, scalability, and reliability of ServiceNow in the ITSM and ITOM domains. You lead and manage ServiceNow implementation projects, collaborating with stakeholders, conducting workshops, and ensuring successful project delivery. You provide technical leadership and mentorship to ServiceNow development teams, promoting the adoption of best practices and architectural guidelines. You create and maintain comprehensive documentation of platform architecture, configurations, and integration strategies. You maintain relationships with ServiceNow vendors, keeping abreast of platform updates, new features, and emerging technologies. You conduct training sessions and workshops to enhance the understanding of ServiceNow ITSM and ITOM capabilities among IT teams and stakeholders. Qualifications: - Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). - Proven experience as a ServiceNow Architect focusing on ITSM and ITOM, with at least [X] years of hands-on experience. - ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA) certifications are mandatory. Certified Application Architect (CAA) or Certified System Architect (CSA) is a plus. - Strong knowledge of ITSM and ITOM processes, ITIL best practices, and ServiceNow platform functionalities. - Expertise in ServiceNow development, scripting (JavaScript), and custom application design. - Extensive experience with integration methods like REST, SOAP, and MID Server. - Exceptional problem-solving and analytical skills. - Strong communication and leadership abilities. - Ability to collaborate effectively with cross-functional teams and stakeholders.,