Project Delivery Manager

Location:

Experience:

Employment Type:

About the Role

Project Delivery Manage

.Key Responsibilitie

s:Operations Managemen

• t:Oversee daily IT infrastructure support operations for multiple clients, ensuring prompt and effective incident resolutio
• n.Develop, implement, and improv

  e Standard Operating Procedures (SOP

  s) to enhance efficiency and service qualit
• y.Monitor and report o

  n Key Performance Indicators (KPI

  s) to ensure compliance wit

  h Service Level Agreements (SLA

  s
• ).Manage and mentor support teams; provide guidance, training, and conduct performance evaluation
• s.Handle escalations of complex issues and ensure timely resolutions while maintaining client satisfactio
• n.Collaborate with cross-functional teams (Network, Server, Cloud, Security, etc.) for seamless service deliver

y.Project Managemen

• t:Plan, execute, and delive

  r implementation and transformation projec

  ts, ensuring adherence to timelines, budgets, and scop
• e.Develop detaile

  d project pla

  ns with milestones, risk assessments, and resource allocatio
• n.Engage with clients, stakeholders, and senior management regarding project progress, risks, and issue
• s.Facilitat

  e project governance meetin

  gs such as kick-offs, weekly status reviews, and post-implementation review
• s.Ensure complete and accurat

  e project documentati

  on for compliance and audit
• s.Driv

  e continuous improvement initiativ

  es to enhance project delivery and operational framework

s.Qualifications & Experienc

• e:Bachelor’s degr

  ee in Information Technology, Computer Science, or related field (Master’s preferred

• ).8+ years of experien

  ce in IT Infrastructure Operations and Project Delivery roles, with at leas

  t 3–5 years in a managerial ro

  l
• e.Proven track record of managing IT production support and deliverin

  g Managed Services projec

  ts successfull
• y.Strong knowledge o

  f ITIL process

  es, production support frameworks, and DC (Data Center) operation
• s.Hands-on experience wit

  h Project Management methodologi

  es (Agile, Scrum, Waterfall) and tools (MS Project, JIRA, ServiceNow, etc.

• ).PMP / PRINCE2 / ITIL certificatio

  ns are highly desirabl

• e.Flexibility to work in shifts and extended hou

  rs as per business need

s.Key Competencie

• s:Technica

  l: Strong understanding of IT Infrastructure (Networks, Servers, Microsoft products), ITIL-based tools; exposure t

  o Cloud platforms (AWS/Azur

  e) is an advantag

• e.Leadershi

  p: Proven ability to lead and motivate teams, manage performance, and foster accountabilit

• y.Problem-Solvin

  g: Strong analytical and troubleshooting abilities; adept at resolving escalations efficientl

• y.Communicatio

  n: Excellent verbal and written communication for effective client and internal interaction

• s.Customer Focu

  s: Demonstrated commitment to delivering exceptional client experience

• s.Time Managemen

  t: Ability to manage multiple priorities in a dynamic environmen

t.Work Mode & Schedul

• e:Locatio

  n: Mysore (Work from Office – WF

• O)Shif

  t: Flexible with timings and work shifts, including extended hours when require