Project Coordinator (Night Shift)

Job Summary:

Project Coordinator

Key Responsibilities:

• End-to-End Coordination of NP Schedules

  : Ensure all assigned NPs are effectively scheduled with appropriate appointments, considering geography, availability, and visit type.

• Utilization & Performance Monitoring

  : Track daily productivity, appointment status, and time utilization of assigned NPs to meet departmental performance targets.

• Pre-Visit & Post-Visit Follow-ups

  : Manage cancellations (pre- and post-visit), reschedules, and flag repeated issues to improve first-time success rate.

• Screening Checks

  : Ensure screenings are properly scheduled and completed before all home visits.

• Stakeholder Collaboration

  : Work closely with the Planning Team, Contact Center, and Clinical Ops to ensure seamless execution.

• Reporting & Documentation

  : Maintain accurate trackers and provide regular updates on NP performance, cancellations, and escalations.

• Process Improvement

  : Identify and suggest process enhancements to improve scheduling efficiency and NP productivity.

• Leadership & Accountability

  : Take initiative and accountability for assigned NPs performance. Lead communication, issue resolution, and daily rhythm with minimal supervision.

• Backup Team Lead Support

  : Act as a backup to the team lead if needed; help onboard new NP Coordinators and support team-level tasks.

Required Qualifications:

• Bachelors degree in any discipline (Healthcare, Business Administration preferred).

• 2-4 years of experience

  in a healthcare process, coordination, or scheduling role.

• 1+ years of team leading or team handling experience

  (formally or informally), with an ability to take ownership and guide peers.
• Strong verbal and written communication in English.
• Excellent organizational skills, attention to detail, and ability to multitask.
• Experience using MS Excel, Google Sheets, and coordination tools (Genesys, Salesforce, or similar systems preferred but not mandatory).
• Ability to work independently, meet deadlines, and manage escalations effectively.

Preferred Skills:

• Experience working with U.S. healthcare clients or in a healthcare BPO/KPO.
• Familiarity with provider scheduling, appointment setting, or call center environments.
• Comfort working in fast-paced, cross-functional environments.

Work Hours:

US time zones (PST/EST shifts)