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Program Specialist

Program Specialist

Amazon

0 years

0 Lacs

Bengaluru Karnataka India

Posted:3 days ago| Platform:

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Skills Required

shipping service support design management research reimbursement data analysis excel learning payments security onboarding recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description

Amazon.in's Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated Program Specialist to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of Amazon’s shipping and customer service. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon.in's customer centric focus applied to the Merchant experience. The Investigation Assistant will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met.Key job responsibilities

Responsibilities Include, But Are Not Limited To

Running investigations and manual research into reimbursement requests, making decisions based on existing process and analyzed data. By leveraging operational tools, you’ll be able to dive deep into each case, handling the end-to-end process with precision and expertise.You’ll communicate internally with respective teams, and through data analysis and critical thinking, you’ll make your own judgements, escalating actions as needed that might deviate from the standard process. This means you’ll have the opportunity to identify areas to improve process, whether that be making enhancements or alleviating pain points.

Basic Qualifications

Bachelor's degree
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
Experience with Excel

Preferred Qualifications

Excellent team player capable of learning and sharing knowledge in a team environment.
Knowledge of FBA.
Comfortable working on excel, using pivots and using basic level of automation.
Basic knowledge of SQL.
Experience in either of Investigations/Payments/Security or Banking domain.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ASSPL - KarnatakaJob ID: A3032414

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Program Specialist