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Program Project Manager

Trigent Software - Professional Services

18 years

0 Lacs

hyderabad telangana india

Posted:17 hours ago| Platform:

Apply

Skills Required

support drive software enablement lean management servicenow coaching scheduling reporting content certification report metrics mentoring training communication certifications agile scrum itil sigma

Work Mode

On-site

Job Type

Contractual

Job Description

Job Title: Expert Programs Delivery Manager / Coordinator (Contract)

About the Role

Expert Programs

program delivery management

program/project management expertise

Key Responsibilities

Manage and coordinate participation in
Expert Programs
(Certified Architect tracks).
Oversee learner progress, scheduling, and reporting on outcomes.
Lead or facilitate discussions aligned with program objectives.
Assess learner performance, provide constructive feedback, and coach for growth.
Partner with SMEs, content creators, and stakeholders to deliver effective enablement.
Support certification frameworks, including final board exams or capstone projects.
Gather, assess, and report on program metrics and learner outcomes.
Identify improvement opportunities and drive initiatives to completion.
Ensure equity, fairness, and inclusivity across all programs.

Qualifications & Experience

10–18 years of experience
in program/project management within enterprise environments.
4–6+ years of experience
on the
ServiceNow platform
, across multiple applications.
3+ years of experience
in ServiceNow implementations (ITSM, ITOM, CSM, HRSD, CMDB, or workflows).
Strong program/project management and organizational skills.
Prior experience in
coaching, mentoring, or facilitating training
in technical organizations.
Ability to work collaboratively with a diverse group of stakeholders.
Current knowledge of
training and enablement best practices
is an advantage.
Excellent interpersonal and communication skills.

Preferred Certifications

ServiceNow certifications (e.g., CSA, CIS, Architect-level).
PMP, Agile/Scrum Master, ITIL, or Lean Six Sigma certifications.

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