Program & Operations Coordinator

About the Role:

Program & Operations Coordinator

Role & responsibilities:

Agent Onboarding & Administration

• Manage the end-to-end

  agent onboarding process

  , ensuring all necessary formalities, paperwork, and system accesses are completed promptly.
• Handle all post-onboarding administrative tasks, including documentation filing and system updates.
• Act as the primary point of contact for new agents regarding administrative and procedural questions.

Program and Campaign Support

• Collaborate closely with the

  Program Manager

  to monitor and track the progress of ongoing campaigns and initiatives.
• Assist in compiling regular status reports and summaries for stakeholders.
• Help organize and maintain program documentation, ensuring all materials are current and accessible.

Training & Development

• Assist in the preparation and delivery of

  training sessions

  for newly joined employees, focusing on company procedures and systems.
• Support the training needs of our partner agents, helping to coordinate schedules and manage training materials.

Operational Support

• Perform essential day-to-day

  operational tasks

  , including accurate

  data feeding

  and the meticulous maintenance and updating of tracking

  spreadsheets

  and databases.
• Provide general administrative support to the operations team as needed.

Preferred candidate profile:

• Proven experience in an administrative, coordination, or operations support role.
• Excellent organizational and time management skills with a strong attention to detail.
• High level of proficiency in

  Microsoft Excel

  or

  Google Sheets

  for data entry, tracking, and basic analysis.
• Strong verbal and written communication skills.
• Ability to handle confidential information with discretion.

Preferred:

• Experience in

  onboarding

  or Human Resources processes.
• Previous exposure to program or campaign management environments.
• Experience in delivering or assisting with training sessions.