Program Manager

Program Manager

Key Responsibilities

• Team & Process Management

• Lead and mentor a team of 10 responsible for end-to-end worker lifecycle management.
• Oversee onboarding and offboarding workflows, ensuring compliance and accuracy.
• Monitor and manage SNOW ticket queues, ensuring timely resolution within SLA.

• Operational Excellence

• Ensure all actions and processes are executed within defined SLAs.
• Identify process gaps and drive continuous improvement initiatives.
• Collaborate with cross-functional teams to streamline operations.

• Reporting & Analytics

• Generate and analyze operational reports to track performance, SLA adherence, and team productivity.
• Present insights and recommendations to senior stakeholders.

• Stakeholder Engagement

• Serve as the primary point of contact for internal and external stakeholders.
• Coordinate with HR, IT, and vendor partners to ensure smooth execution of workforce processes.

Qualifications

• Proven experience in program or operations management, preferably in contingent workforce or HR operations.
• Strong understanding of ServiceNow or similar ticketing systems.
• Excellent leadership, communication, and stakeholder management skills.
• Analytical mindset with experience in reporting and data-driven decision-making.
• Ability to thrive in a high-volume, fast-paced environment.