Program Manager

We are looking for a skilled Program Manager with 5-12 years of experience to manage complex customer projects from design and development to production, ensuring end-to-end delivery excellence and customer delight. The ideal candidate will have a strong background in managing programs and leading teams, with excellent communication and interpersonal skills.

• Manage complex customer projects from design and development to production, ensuring end-to-end delivery responsibility.
• Interface and engage with customers at a strategic level, meeting current project requirements and forecasting needs or issues.
• Ensure timely completion of all customer feedback processes and define resources and schedules for program implementation.
• Oversee the launch of multiple projects from concept to delivery, aligning with various stakeholders and communicating effectively with multi-country, multi-culture teams.
• Contribute to the industrialization drive of the company, fostering a culture of delivering more value for less.
• Build mechanisms for individuals and teams to innovate and reward such actions continuously.
• Ensure overall program delivery is within budget, up to quality standards, and on schedule, while maintaining internal and client-driven quality and compliance norms across multiple projects.
• Support and cultivate a culture of completing documentation and reviews, particularly post-project knowledge management.
• Create and maintain program-level dashboards to enable effective project management and promote teamwork, motivating, mentoring, and developing subordinates, resolving conflicts as needed.
• Align with multiple units across the company and offshore/offshore teams to create an effective value chain for customers.
• Ensure skillsets in the team are built with necessary certifications and play the role of Mentor and Coach, assessing and developing technical/professional capabilities.

• Minimum 5 years of experience in program management, preferably in the employment/recruitment services industry.
• Strong understanding of program management principles, including project planning, execution, and monitoring.
• Excellent communication, interpersonal, and leadership skills, with the ability to motivate and mentor team members.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
• Strong analytical and problem-solving skills, with attention to detail and the ability to meet quality standards.
• Experience in managing budgets, scheduling, and resource allocation, with a focus on profitability and cost-effectiveness.
• Bachelor's degree required; relevant field preferred.