Program Manager I, Holiday and Contingency Planning (HCP)

Program Manager I, Holiday and Contingency Planning (HCP)

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Role Overview

Key Responsibilities

• Customer-Centric Planning: Understand stakeholder needs and translate them into project plans; drive consensus and process improvements.
• Operational Escalation Management: Handle ground escalations quickly to minimize disruption and communicate with stakeholders effectively.
• Configuration Deployment: Ensure timely and error-free deployment of holiday and contingency configurations.
• Project Management: Define milestones, manage multiple priorities, and drive projects challenging existing processes.
• Stakeholder Collaboration: Organize meetings, share updates, and recommend mitigation strategies during disruptions.
• Data-Driven Analysis: Use data to support decisions and improve network performance.
  

Basic Qualifications

• 2+ years of program or project management experience
• 1.5+ years in Program/Operations management
• Strong quantitative decision-making ability and experience driving business/operations metrics
• Exceptional written and verbal communication skills
• Ability to manage competing priorities with minimal supervision
• Strong analytical and problem-solving skills
• Leadership qualities with bias towards action and ownership
• Experience in collaborative management environments
  

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience with MS Access and SQL
• Experience gathering and documenting clear business requirements
• 2-3 years of experience in operations, program management, consulting, or process improvement within e-commerce, FMCG, retail, or manufacturing
• MBA or strong academic track record
• Proven project management skills from initiation to completion
• Strong analytical skills to derive actionable insights from data
• Excellent presentation and communication skills for senior leadership
• Technical aptitude for web-based tools and proficiency in Excel/MS Office
  

About The Team

Tagged As

• Clinical
• Research
• Biotech
• Healthtech
• Oncology
• Information Technology
• Big Data Analytics
• AdTech
• Digital Media
• Software
• Generative AI
• Social Impact
• HR Tech
• Enterprise Web
• Edtech