Program Manager & EA

Job Purpose:

This strategic, hands-on role blends Executive Assistant and Program Manager responsibilities to support the senior leaders. It focuses on executing leadership priorities, streamlining operations, and driving cross-functional coordination, while offering broad exposure to strategic projects and business decision-making.

Key Responsibilities:

1. Strategic Program & Project Management

• Collaborate with the leadership team to define, track, and deliver on weekly, monthly, and quarterly priorities.
• Align leadership schedules to support critical business initiatives and drive timely execution.
• Facilitate coordination across departments for key initiatives involving Finance, People, Operations, and external stakeholders.
• Manage recurring business processes such as KRAs, goal setting, KRA reviews, and performance reporting.
• Drive accountability across project teams and ensure milestones are achieved on schedule.
• Support in preparing business updates, strategic presentations, and internal communication plans.

2. Data, Communication & Reporting

• Prepare high-quality reports, summaries, dashboards, and presentations from data gathered across functions.
• Review documents and internal reports submitted to the President; synthesize insights and suggest improvements.
• Draft emails, communication briefs, and talking points as needed.
• Create and maintain organized digital archives and shared drives using best practices for version control and team access.

3. Stakeholder & Information Management

• Act as the Single Point of Contact (SPOC) for routine administrative and coordination needs across teams.
• Ensure seamless internal and external communication by proactively engaging with key stakeholders.
• Coordinate with group entities and external partners for joint reviews, project discussions, and stakeholder meetings.
• Ensure timely follow-ups, track action items, and monitor closure on delegated initiatives.

4. Executive & Administrative Support

• Effectively manage executive interactions, coordinate across teams, and represent the office with clarity and professionalism.
• Manage complex calendars, coordinate meetings, calls, and events for the senior leaders.
• Prioritize and resolve scheduling conflicts, ensuring time is aligned with strategic priorities.
• Handle all incoming communication, emails, and calls, route correspondence efficiently and professionally.
• Maintain confidentiality in all matters and handle sensitive information with discretion.
• Provide logistical and documentation support for board meetings, executive sessions, and leadership off-sites.

Qualifications and Work Experience:

• Graduate or Postgraduate qualification in Management is preferred
• Minimum of 4 years of experience in a similar role involving executive support and program management

Prior experience in working with and supporting CXOs will be an added advantage.

Knowledge, Skills and Competencies:

• Strong communication skills along with exceptional written and verbal communication skills
• Proficiency in MS Office and Google Workspace
• Strong understanding of business operations and executive office dynamics
• Excellent organizational and multitasking abilities
• High attention to detail with the ability to handle multiple priorities in a fast-paced environment
• Professional discretion and confidentiality
• Prior experience in managing strategic programs, stakeholder coordination, and executive communications
• Insight into business planning, operational execution, and stakeholder engagement
• A pivotal role in enabling the productivity and impact of the leadership team