Program Manager

Title:Program Manager

Job Description:

• Manages the delivery of multiple concurrent infrastructure projects, all sizes, all complexity levels
• Adopts and complies with PMO Program and Project processes; inclusive of:
• Working with project team, crafting project scope.
• Leveraging PMO project framework standards and best practices, build, develop, maintain and control a detailed schedule of project milestones, deliverables and tasks to ensure projects are completed on time and within budget.
• Proactively identify and manage project risks, issues, mitigation plans and dependencies
• Responsibly manage required project reporting
• Establish clear project sponsor and stakeholder expectations and engagement model to be managed throughout the project life cycle.
• Monitor work of technical personnel, such as network, compute and storage engineers, providing support and direction to meet objectives as needed.
• Performs other duties as assigned by management

Technical Skills & Qualifications:

• 7+ years’ experience with crafting scope documentation, developing WBS and meaningful detail project schedules and managing risks and issues
• 7+ years’ experience with management of infrastructure projects
• 5+ years of experience in stakeholder management
• PMP and/or comparable certification(s)
• Solid understanding of PMO best practices
• Ability to adopt and effectively apply project management methodologies and enforce project standards.
• Self-starter who can dive into complex projects and drive forward to a successful completion, with minimal to no supervision.
• Proficient with project management s/w tools as well as other productivity tools including MS Office, Project, Visio, Word, Excel, PowerPoint, Outlook, MS Teams, PowerBI Reporting
• Excellent communications skills (interpersonal, presentation, verbal and written)
• Strong problem-solving and analytical skills.
• Ability to provide competent and proactive leadership.
• Ability to establish cross-functional, collaborative relationships with business and technology partners.
• Sound business acumen and good judgment.
• Ability to negotiate and influence at all levels of the organization.
• Flexibility, interest and ability to work in a fast-paced environment on mission critical projects.
• Possess excellent technical aptitude and a desire to learn constantly.
• Knowledge of infrastructure concepts and experience with managing technology projects; familiarity with ITSM methodologies (e.g., ITIL).
• Experience working in an IT outsourcing environment and/or managing IT service provider(s).
• Experience implementing projects using Agile methodologies a plus.