Program Manager - Auto loans/passenger vehicles/cars

This role is a full time role with our client - a global finance captive arm of automobile manufacturer.

Summary -

Key responsibilities include:

• Strategic Planning:

  Defining the program vision and goals (e.g.increasing market share for specific loan types like new or used cars) that support the organization's long-term objectives.

• Market Analysis:

  Analyzing market trends, competitor offerings, and customer demand to identify opportunities for new loan products or improvements to existing ones

• Product/Program Design:

  Structuring loan programs, defining terms, interest rates, down payment requirements, and eligibility criteria tailored to different customer segments (e.g., new cars, used cars, electric vehicles)

• Portfolio Performance Monitoring:

  Tracking key performance indicators (KPIs) defined in the Program parameters

• Sales and Distribution Channel Management:

  Collaborating with sales teams, dealerships, and third-party intermediaries to drive loan origination volume and ensure a smooth operation.

• Product Development & Implementation:

  Managing the lifecycle of auto loan products, including digital journeys, new feature builds, and offer implementation, from conception to closure.

• Cross-Functional Coordination:

  Acting as a central hub to ensure seamless cooperation across various departments such as Business, Technology, Operations, Risk, Credit Policy, Marketing, and Sales.

• Stakeholder Engagement:

  Serving as the primary liaison between project teams, senior leadership, external vendors, and clients, managing expectations and communication throughout the program life cycle.

• Process Improvement:

  Continuously evaluating and enhancing existing processes and workflows to improve efficiency, effectiveness, and the overall customer experience.

Essential Skills & Qualifications

• Experience:

  Proven experience in Program or project management, in the Passenger vehicle (Car) industry – 9+ Years onwards

• Education:

  MBA or equivalent degree / Engineering degree