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Program Coordinator

Program Coordinator

Pearson

2 - 6 years

0 Lacs

noida uttar pradesh

Posted:5 days ago| Platform: Shine logo

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Skills Required

customer service client management people management database management training monitoring sla management report preparation events handling

Work Mode

On-site

Job Type

Full Time

Job Description

As the Program Coordinator / Candidate Relations Coordinator at Pearson, you play a vital role in delivering excellent customer service and promoting client programs. Your responsibilities involve handling incoming calls from clients, candidates, and test site administrators with professionalism and efficiency. Additionally, you will assist in the operational aspects of client testing programs and address escalated service-related issues when needed. Your key responsibilities include: - Handling Level 3 Escalation calls effectively. - Communicating directly with the US and EMEA lines of business to ensure seamless operations. - Ensuring candidate results are promptly delivered to clients. - Compiling and preparing client reports accurately. - Serving as an escalation point for service-related problems and resolving them efficiently. - Actively promoting client programs and products to enhance engagement. - Identifying opportunities for improvement and addressing operational challenges proactively. - Maintaining updated and precise customer information in the database. - Assisting in training and supervising call center agents to uphold service quality standards. - Upholding Service Level Agreements (SLA) for various Lines of Business (LOBs). - Managing client relationships effectively. - Handling events coordination. - Undertaking people management responsibilities in the absence of the manager. At Pearson, we are committed to helping individuals achieve their learning goals and realize their aspirations. We view every learning opportunity as a pathway to personal growth and development. As a global leader in education, we strive to create a world where learning thrives, and individuals flourish. To learn more about us, visit our website at pearson.com. If you have a disability that affects your ability to use our career site, you can request reasonable accommodations by contacting TalentExperienceGlobalTeam@grp.pearson.com. Rest assured that any information you share will be treated confidentially and securely, ensuring that it does not influence recruitment decisions. This role falls under the Customer Service department within the Assessment & Qualifications organization at Pearson. It offers a full-time position with a hybrid workplace type, reflecting our commitment to flexibility and work-life balance. The unique Req ID for this role is 18482.,

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Pearson

Higher Education

London Hoboken

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Program Coordinator