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Description
Job Summary We are looking for a motivated Professional Services Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers You will provide Level 2 support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades and advanced configurations. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies. Job Requirements NetApp Storage Expertise: Deploying, administering, troubleshooting, upgrading, and managing NetApp Storage using tools like ActiveIQ Unified Manager. Advanced NetApp Concepts: Proficient in snapshots, failover, provisioning, deduplication, cloning, SnapMirror, performance tuning, and security hardening. Additional NetApp Technologies: Experience with Storage grid, E-Series, SolidFire, HCI. Scripting Skills: Basic PowerShell/Python scripting. Infrastructure Knowledge: Understanding compute, virtualization, networks (Flex pod, Cisco UCS, IBM Blade Center, System X, VMware vSphere, Microsoft OS/Apps, Commvault). Storage Protocols: Strong grasp of CIFS, NFS, iSCSI, NVMe, Fibre Channel. ITIL Methodologies: Change, incident, problem, configuration management; ITIL Fundamentals certification desired. Communication & Documentation: Strong customer communication, documentation skills, and stakeholder relationship management. Education Typically requires a minimum of 4 years of related experience with a bachelor’s degree. Alternatively, 3 years of experience with a master’s degree. A PhD with relevant professional experience is also acceptable. Equivalent combination of professional education/training and applicable work experience may be considered. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification. Why NetApp? We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life. If you want to help us build knowledge and solve big problems, let's talk. Show more Show less
