Professional Services Engineer

We are looking for a motivated Professional Services Engineer 3 to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. You will provide Level 3 support to our customers by responding to Incidents, working on Service Requests, Problem Management, Administration of various NetApp Products, Implementing NetApp Best Practices, Troubleshooting, Performing NetApp ONTAP upgrades and Advanced Configurations. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies. 

Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – ActiveIQ Unified Manager/ Insight, SnapCenter, Managing backup integration with NetApp technologies).

Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap) including monitoring and troubleshooting, administration, replication technologies, security hardening.

Experience in other NetApp storage products like Cloud Volume ONTAP, Amazon FSXn, Azure NetApp Files, Storage grid, E-Series, SolidFire/HCI would be highly regarded.

Experience in NetApp MetroCluster Architecture and Administration will be an added advantage.

Experience in performing Switch Upgrades is desired.

Experience in writing basic Python/Ansible scripts would be beneficial.

A thorough understanding of other components in the infrastructure stack – compute, virtualization and networks.

Strong understanding of Storage protocols and technologies.

Knowledge in ITIL methodologies: Change, Incident, Problem and Configuration Management.

ITIL Fundamentals certification desired.

Working knowledge of monitoring platforms, backup and disaster recovery platforms.

Experience in Linux and Windows System Administration

Strong customer communication and documentation skills.

Built and maintained strong relationships with internal and external stakeholders.

Positive, proactive, team-orientated attitude with a flexible and innovative approach to work.

Typically requires a minimum of 8 years of related experience with a bachelor’s degree, and preferably 10 years; or 6 years and a master’s degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.