Production Specialist, AVP

Position Overview

Job Title: Production

Specialist

Corporate Title: Assistant Vice President

Location: Pune, India

Role Description

Work includes:

• Resolving High Critical Incidents, events and complex issues with an awareness of overlapping and different technology areas
• Identifying where IT designs can be strengthened and provide value to the bank.
• Partnering with product development to ensure that the business needs for each targeted segment are incorporated into product design and branding approaches.
• Providing technical delivery governance on all related IT platforms and delivering technical expertise for support in outage coordination.
• Embracing a Continuous Service Improvement approach to drive efficiencies and remove repetition to stream-line support activities.
• Driving given task End to End with clear accountability and responsibility.
  

What We’ll Offer You

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
  

Your Key Responsibilities

• Support activities for service operations, such as troubleshooting and solving incidents and problems
• service delivery
• Actively contribute resolution of incidents and problems within the team & oversee the resolution of
• complex incidents
• Contribute to monitoring, reporting and improvement enhancement.
• Ensuring that Application metrics are monitored and improved where necessary
• Strong collaboration with other support teams, level 3 and project units.
• Change review as a quality gate into production.
• Participating in any adhoc Audit / Governance activity.
  

Your Skills And Experience

• Several years – Min 11+ yrs of industry experience in IT – Banking domain – mainly in production /
• service operations.
• Fundamental experience with Complex Midrange , Data Analytics applications.
• Preferred: Unix , ITIL certification and experience with an ITSM tool.
• Able to work on Logical Thinking – to Enhance the improvements task (If Any) from legacy applications.
• Expert in Application governance / Critical task closure with overall project management.
• Quick learner and drive given task with minimum supervision.
• Fluent English language skills mandatory. German desirable.
  

How We’ll Support You

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.
  

About Us And Our Teams

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