1792 Production Management Jobs - Page 39

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Enterprise Tech Support- Level 2. Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Investment Banking(CLM). Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Java API Microservices Integration. Experience3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: BFS Business Analyst. Experience5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: User Acceptance testing. Experience1-3 Years.

•Training the subordinators on manufacturing procedures before changing the production. •Ensuring that corrective actions are taken for control of Customer complaints, Customer end rejections & In-process rejections. Required Candidate profile Planning, coordinating with purchase & Sales Team for Manufacturing according to customer requirements. •Manpower shift Planning 5's maintain. •Must have experience in Rolls/Machining Industry

Job Summary: Decbectochem is looking for an experienced Fabrication Head to lead our fabrication division. The ideal candidate will bring expertise in fabrication, quality assurance, lean manufacturing, and safety management. This role requires a leader who can optimize fabrication processes, ensure high-quality standards, and drive continuous improvement in manufacturing efficiency. Key Responsibilities: 1. Fabrication & Production Management Lead the fabrication team in manufacturing high-performance industrial products. Optimize processes using lean manufacturing techniques like 5S, Kaizen, JIT Production, and DMAIC. Improve production efficiency while ensuring cost-effective operations. Implement Industry 4.0 practices to enhance automation and digital transformation. 2. Quality Assurance & Compliance Ensure all fabrication work meets company and industry standards. Implement strict quality control measures to minimize defects and rework. Maintain compliance with safety regulations, environmental standards, and company policies. 3. Safety & Training Maintain zero-accident safety practices, ensuring a safe working environment. Conduct safety training sessions (minimum 60 hours per quarter). Implement best practices in workplace safety, including GEMBA walks and POSH compliance. 4. Leadership & Team Management Lead, mentor, and train the fabrication team to improve efficiency and quality. Foster a collaborative work culture, reducing conflicts and enhancing team morale. Manage workforce planning, task delegation, and performance reviews. 5. Process Optimization & Cost Management Reduce fabrication cycle times and minimize material waste. Implement SAP-based production planning (PP Module, QM Basic) for better workflow. Coordinate with procurement teams to ensure timely availability of raw materials. Key Requirements: Education & Experience: B.Tech in Mechanical Engineering or a related field. 6+ years of experience in fabrication, quality control, and manufacturing. Experience with heavy fabrication (pressure vessels, heat exchangers, structural components, etc.). Skills & Competencies: Expertise in fabrication techniques, welding, and inspection methods. Strong knowledge of Lean Manufacturing tools and process improvements. Excellent people management and conflict resolution skills. Proficiency in fabrication software and tools such as AutoCAD, SolidWorks, etc. Strong understanding of safety regulations and quality control procedures. Effective communication and decision-making abilities. Why Join Us? Lead a dynamic and growing fabrication team. Opportunity to implement innovative manufacturing technologies. Work in a safety-first and quality-driven environment. Competitive salary and benefits package. How to Apply: Interested candidates can send their resumes to pravin.shinde@decbectochem.com / harshali.jala@decbectochem.com

Roles and Responsibilities Responsible for oversee overall production processes to ensure efficient, timely and cost-effective output. Responsible for planning, organizing and directing manufacturing operations, Managing resources, implementing quality control measures and leading production teams to meet production goals. Responsible for Production Planning, Developing and implementing production plans to meet sales targets and customer demands, Ensuring sufficient resources to meet production requirements, Identifying and implementing strategies to enhance production efficiency and reduce costs, collaborating with R&D to optimize production processes for new products. Responsible to Managing relationships with suppliers and ensuring timely delivery of materials, Creating and managing production, schedules to optimize resource utilization, Overseeing quality assurance processes to meet product standards, Maintaining optimal inventory levels to balance supply and demand, Ensuring proper maintenance of production equipment to minimize downtime, Managing and motivating the production team to achieve goals, Identifying training needs and providing opportunities for employee growth, Setting performance expectations, conducting reviews, and providing feedback, Maintaining positive relationships with employees and labor unions, Ensuring a safe working environment and compliance with regulations, active participation in health & safety initiatives, taking a lead role in safety optimization in the drive towards zero incidents, Optimization of resources etc.

Position Title: Production Manager Company: Evolve Location: Pune, Maharashtra Experience Required: 8 to 15 years in Electronics Manufacturing Joining Timeline: Immediate Joiner Only About Evolve Evolve is an MSME-certified, Make in India technology company, leading innovation in X-ray baggage scanners, dental imaging devices, and embedded electronic systems . We specialize in in-house R&D, design, and manufacturing , offering reliable alternatives to imported equipment. Role Overview We are hiring a skilled and proactive Production Manager with deep experience in electronics production and assembly line management . This role is hands-on, demanding strong technical understanding of electronic circuits, wiring, PCB assembly, and system integration , with the ability to lead teams and deliver high-quality output on time. Key Responsibilities Lead and manage electronic product assembly lines , including sub-assemblies and final integration. Ensure smooth execution of PCB fitting, harnessing, wiring, and electronic component assembly . Supervise shop floor operations and coordinate with testing, quality, and engineering teams . Optimize manpower and machine utilization to meet production targets and delivery deadlines . Monitor and control inventory consumption , material issuance, and work order flow. Enforce production quality standards , 5S practices, and safety protocols. Prepare and maintain production records, assembly checklists, and work instructions . Identify process improvements and minimize rejection/rework through root cause analysis. Candidate Profile B.E. / Diploma in Electronics / Electrical Engineering . 8 to 15 years of experience in electronics manufacturing and assembly line management . Strong understanding of: PCB and system assembly Wiring, soldering, crimping Power supply & control panel integration Ability to read and interpret circuit diagrams, wiring layouts , and assembly drawings. Experience working in security, medical, or industrial electronics is a strong plus. Team leadership, problem-solving, and shop-floor control skills are essential. Must be available to join immediately .

B.E. / Diploma - Mechanical / Production / Chemical Engineer with 4 to 5 Years of experience as Plant Manager. System Procedure Knowledge, Manpower & Supervisors Handling. Preferred from Plastic Industry or Mechanical Parts Manufacturing Industry. Required Candidate profile Oversee & administer plant operations within a manufacturing environment. Achieving safety, manufacturing, product delivery & cost & customer satisfaction. smooth & efficient functioning of the plant. Perks and benefits Negotiable - Depending Upon Candidate & Experience

Plan and coordinate manufacturing operations for production, machinery, processing, and packaging departments Ensure that production line schedules are in accordance with facility capabilities, customer requirements, and financial planning Manage materials replenishment, quality standards, and performance metrics in support of organizational goals and objectives Manage cost structures for manufacturing by keeping operational expenses within budget allowance, and investigate cost-reduction measures Create documentation protocols and ensure that all records of operations are properly maintained and reviewed.

Maximum machine utilization & achieve production target Production as per plan Maintain production efficiency and avoid rejection. Co – ordination with production planning. Good Machining knowledge & CNC, VMC Programming. ISO 9001:2015 Required Candidate profile Process Knowledge Good Analytical and problem – solving skills. CNC/VMC Programming & technical knowledge. Labour Handling. Knowledge of SAP

Responsibilities: * Must have experience in AHU Production industries * Oversee production processes from planning to execution * Ensure quality control through regular inspections * Collaborate with engineering team on maintenance & optimization Health insurance Provident fund

10+ yrs of exp in chemical manufacturing operations Cluster Manager will be responsible for managing multiple chemical manufacturing plants within the designated cluster, ensuring compliance with safety regulations & optimizing production processes

Mandatory: 8+ years in chemical process industries Processes: Hands-on with nitration, chlorination, hydrogenation, and distillation Proven ability in new project execution, P&ID updation, and handling hazardous materials Working Days: 6 days

Conducting visual inspection of plants. Operating Command Batch and SAP Cordination with dispatchers for dispatch schedules and final load. Assist dispatchers in case of issues, delayed dispatches etc. Cleaning and washing of batch plant. Mixer chipping, greasing and disposal of shedge. Plant start up and shut down. Monitor accuracy of batching process by checking tolerance of all raw materials. Coordination with Lab Technicians for Batch tolerance. Maintain Batch equipment in good working condition. Ensure safe operation of batching plant. Ensure availability of trucks below batching plant at all times Generate Batch report from SAP and upload all deliveries in to SAP on daily basis Email ID : cementrecruitment3@jsw.in

Handles production planning, scheduling, inventory control, and process optimization. Ensures timely availability of materials, labor, and machines to execute production runs smoothly as per schedule and prepares reports for analysis and improvement. Required Candidate profile B.Sc/B.Tech professional with 5–12 yrs of experience in production planning, inventory & process optimization. Preferably - medical device industry. Immediate joiners preferred. whatsapp @8800096384

Post- Head Machine Shop-Casting, Machining , Die Casting Experience - 15-18 yrs Email - punejobs2025@gmail.com Contact - 9356395439 Education - BE / DME JD Machine shop operations Manufacturing Setup Manpower handling Shop floor management COst Saving cycle time reduction. OEE Continuous improvement. Die Casting , Casting , Aluminum Die Casting , PDC ,GDC production operations.

Job description Assistant Factory Manager is the person in charge of all activities in factory. An Assistant Factory manager is involved with the planning, coordination and control of manufacturing processes. They ensure that goods and services are produced efficiently and that the correct amount is produced at the right cost and level of quality. Job Description / Responsibilities Have ability to build up strategy for factory development basing on the vision and business plan. Well Production, finance and workforce planning make sure factory operation runs smoothly and efficiently. Production Management: Calculate factory capacity levels to meet the necessary output required and run at the most efficient for all production factors including materials, technical, process. Mechanizing: adopt and install the most modern techniques/ machinery available in the market and mechanize where possible to increase efficiency and reduce costs. On time Orders Delivery and good quality products Daily factory cost analysis is done to maintain the monthly cost / revenue targets are met. Aware of all risks and troubles in factory and have proper solutions. Continuous Improvement for all operation activities. Co-ordinate with all departments for smooth operation and development Desired profile of the candidate Reach the set planning & strategy The best quality for all products. Well-managed all orders and production team. Factory always well-organized & efficiency. Following company procedure and working flow. Always reviewed & revised production system to have best results Have at least 5 years working experience in the Manufacturing companies as an assistant factory manager. Age not over 32 years. Knows about manufacturing field Good technical and analytical skills required Having working experience in plastic factories before is preferable Good attitude, management skill and interpersonal skill Hard working, think of ways to improve and increase productivity; willing to work overtime Not averse to change, must be able to listen and collect opinions from its team, analyze these points and put new systems into place where necessary Qualification Candidate must possess at least a Bachelors Degree Self-motivated with good leadership qualities Ability to manage and able to work independently At least 5 year(s) of working experience in the related field is required for this position.

Plant Head is responsible for managing the end to end operations of the FMCG manufacturing plant.This includes overseeing production, quality control, maintenance & logistics, ensuring safety standards, cost efficiency, & adherence to product quality Required Candidate profile 10+ years of experience in manufacturing operations, with at least 5 years in a leadership role. Experience in the FMCG sector is highly preferred.

Coordinate the execution of manufacturing schedules based on sales requirements & plant capacity Determine plant policies consistent with company policies, direct and supervise the application of such policies to the plants’ manufacturing operations Required Candidate profile BE with min 18+ yrs of exp in plant operations and manufacturing/industrial engineering. Knowledge of modern quality assurance and environmental systems. Knowledge of the GSE or industrial products

The candidate will be responsible for ensuring smooth workflow, maintaining safety standards, supervising plant staff, and meeting production targets with optimal efficiency and quality. Call on +91 96386 21212

Renault Nissan Technology & Business Centre India is looking for Asst Manager - Homologation Pilot to join our dynamic team and embark on a rewarding career journey Assisting with the day-to-day operations Coordinating with various departments and teams to ensure smooth functioning of operations Supporting senior management in developing and implementing business strategies Conducting research and analysis to identify market trends and opportunities Preparing reports and presentations on business performance and market trends Developing and maintaining relationships with clients and stakeholders Ensuring compliance with regulatory requirements and company policies Leading and managing projects, including timelines, budgets, and resources Identifying areas for process improvement and recommending solutions Recruiting, training, and managing staff members Excellent leadership and communication skills Responsible for planning and execution of certification for new models, serial life and new regulations of existing model as per Legislation of Govt of India. Job Family Research & Development

Berger Paints India Ltd ( British Paints Div ) is looking for Senior Officer - Unit Production to join our dynamic team and embark on a rewarding career journey Plan and coordinate the production process, including the scheduling of production runs and the allocation of resources Ensure that production processes are safe, efficient, and comply with relevant regulations and standards Monitor production performance, identify areas for improvement, and implement changes to improve efficiency Manage a team of production supervisors and employees, providing guidance and support to ensure their development and effective performance Collaborate with other departments, such as purchasing and engineering, to ensure the timely availability of materials and equipment Develop and implement quality control procedures to ensure that products meet customer requirements

A minimum of 5 - 8 years of experience in Appian implementations and/or supporting large number of Appian applications, along with advanced understanding of key concepts related to Software Development Life Cycle, Information Security and business user interaction. Subject matter expert in Appian skills and senior level database skills. Excellent verbal and written communication skills, with experience interacting with clients at multiple levels as we'll as ability to demonstrate strong analytical and problem-solving skills. Able to plan, lead, organize, and solve all levels of production issues. Education Bachelors degree Computer Science or a related field Requirements: Appian certification(s) are required - Appian Certified Lead Developer preferred. Proven experience as an Appian developer, with at least 5 to 10 years of hands-on experience. Strong knowledge of Appian development, including process modeling, SAIL, integrations, and reporting. Proficient in Appian best practices, design patterns, and performance optimization techniques. Experience leading a team of developers; Be able to mentor other developers in the team; Be able to work with onshore/offshore teams Excellent problem-solving and analytical skills, with the ability to quickly identify and resolve technical issues. Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Extensive experience with integrations Appian Lead should possess a deep understanding of SQL and be proficient in writing complex queries, stored procedures, and database optimization techniques. This knowledge will be crucial for working with databases and ensuring efficient data retrieval and manipulation within Appian applications. Responsibilities: Oversee the daily operations of the support team, ensuring timely and accurate responses to customer inquiries. Develop and implement support strategies to improve customer service and operational efficiency. Monitor and analyze support metrics to identify areas for improvement and implement corrective actions, continuous improvement of applications. Collaborate with Developments teams to ensure alignment between support and product development. Manage and mentor support team members, providing guidance and training as needed. Establish and maintain support documentation, ensuring it is up-to-date and accessible to the team. Coordinate and develop hotfixes of repetitive issues and improve overall service quality. Experienced with managing support items on Kanban board on Jira Debug and resolve issues with Appian Integrations. Perform peer code reviews of all release items and ensure compliance with established development methodologies and standards. Troubleshoot and resolve technical issues related to Appian applications. Responsible for Appian version upgrades, major and minor; Testing the apps in lower environments on newer versions and certifying them Experienced in Service management concepts and ServiceNow, and other production management items like privileged access and certification Stay up to date with the latest Appian features, updates, and industry trends to drive continuous improvement. Collaborate with other teams to integrate Appian applications with existing systems and technologies.